Position Details
End User Technology Operations Manager Apply
Who we are:
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description:
Job Title : End User Technology Operations Manager
Job Type : C2C
Experience : 7-15 Years
Location : St. Louis, Missouri
Required Skills and Experience:
- Proficiency in analytical, organizational, project management, interpersonal and communication skills (written and oral).
- Total 8+ Years' experience required.
- 5-6 years of experience in leading a team for end user support.
- Proficiency in building reports related to incidents and service requests and compliance.
- Ability to perform detail-oriented business and technical analysis to discover, refine, and document the requirements for technically oriented projects.
- Ability to multi-task and solve problems innovatively.
- Having knowledge of Service Management.
- Certification in ITIL is Mandatory.
Responsibilities:
- IT Inventory management of Organization assets at Client locations and annual reconciliation.
- Accountable for ensuring that a well-developed End-user technology upgrade plan is maintained and executed to support the organization's capacity, performance, and availability requirements.
- Act as an escalation point for all end User-related issues and ensure these are resolved in an appropriate and timely manner to meet agreed SLA expectations.
- Ensure that all operational processes ( Service Desk, VIP Support, Regional Support, and User Desk provisioning ) managed to support the organization's SLA requirements
- Manage End User Technology upgrades as required.
- Improvements in the existing process and formulating new Processes.
- Governance for Incident at User Desk Management.
- Establish an environment where the End User Services team engages effectively with other groups with a prime focus on End User Infrastructure to be resourced and delivered in a timely manner
- Ensure that a process of continuous review and improvement is inherent throughout all elements of the End User Services team
- Continually review the capability needed to support the organization in delivering on outcomes and ensure action is taken to address identified capability gaps within the End User Services team.
- Provide Leadership that inspires others to succeed and develop, and proactively share experience, knowledge, and ideas.
Qualification:
- BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.
