Engagement Manager/Client Partner

JD:

• Be a trusted advisor and thought leader for our clients
• Drive rigorous project/program management, financial accountability, innovation and sustainable profitable growth.
• Ensure quality of deliverables and foster lasting client relationships
• Partner closely with DG, Product Teams, Marketing, Recruitment and other support functions to maximize win ratio and customer satisfaction
• Identify opportunities for new services by understanding and address potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
• Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations

Skills/Experience:

• 10+ years total IT experience with at least 3 years in customer facing roles
• Insurance domain exposure specifically with Life/Disability/Workers Comp areas
• Exposure to diverse technology landscape
• Customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution to both business and technology audiences
• Consistent track record of identifying customer needs and successfully implementing solutions
• Owning projects/programs in agile scrum/kanban delivery methodology as well as waterfall methodology
• Strong problem solving skill about customer's pain points by using modern technologies
• Excellence in presentation skills, providing proposals that enforces good project governance and drive scalable delivery practices to both internal and external executives.
• High level orchestration skills to align both internal and external stakeholders when proposing large initiatives
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
• Proposal and larger deal life cycle experience