Engineer II

About the Role:

As a Level II Engineer with Stability Networks, you will be a key member of our unified service team, providing advanced technical support for our managed clients. You will resolve issues escalated from Level 1 Engineers, perform proactive maintenance, and assist with client projects. This role requires strong troubleshooting skills across Microsoft 365, Windows environments, networking, and common MSP toolsets. You will serve as a technical resource for complex incidents while delivering exceptional customer service and helping improve documentation, automation, and service quality. 

We are looking for Highly motivated and self-driven individuals, with a strong sense of ownership and initiative, and that are Eager and a proactive learner who actively seeks opportunities to expand skills, knowledge, and technical capabilities.

Minimum Qualifications:

• 3+ years of experience with:
  • Customer Service
  • Microsoft 365 Administration
  • Microsoft Windows environments
  • Networking fundamentals (TCP/IP, VLANs, VPNs, firewalls and switches)
  • Common MSP toolsets:
    • Backup and Recovery
    • Documentation
    • Password management
    • RMM or endpoint management
    • Ticketing system (PSA, help desk, or ITSM tools)

Preferred Qualifications:

• 3+ years of experience with:
  • Microsoft Intune / MDM
  • PowerShell scripting
  • Security tools (EDR, SIEM, email security)

• Eagerness to learn and adapt to new technologies and methodologies.

Responsibilities:

• Troubleshooting Windows 10/11, Windows Server, and Microsoft 365 environments
• Supporting Active Directory, Azure AD (Entra ID), Group Policy, DNS, DHCP, and file services
• Diagnosing and remediating network issues (firewalls, switches, VPNs, Wi‑Fi)
• Supporting backups, disaster recovery, and business continuity solutions
• Escalating support requests according to company standards

Skills:

These skills enable the Level II Engineer to apply support fundamentals to real-world client problems. Proficiency in Microsoft Windows environments, Microsoft 365, and networking supports accurate analysis and efficient resolution. Effective communication is essential for collaborating with the Stability Networks team, conveying clear technical information, and earning client trust and satisfaction. Preferred skills such as Microsoft Intune (MDM), PowerShell scripting, security tools, and familiarity with industry standards further strengthen analysis and resolution. Continuous learning and adaptability are critical for keeping current with evolving technologies and improving service quality every day.