Engineer

The Engineer is responsible for the maintenance and repair of hotel facilities, equipment, and systems to ensure a safe, comfortable, and exceptional guest experience. This role maintains guestrooms, public spaces, and back-of-house areas to El Encanto’s luxury standards through timely repairs, careful workmanship, and preventive maintenance.

Working under the direction of the Engineering leadership team, the Engineer responds to service requests, troubleshoots equipment issues, and supports daily hotel operations. Evening (PM) assignments include end-of-day (EOD) coverage and preventive maintenance of guestrooms and public spaces. The role requires a broad technical skill set to support large events and, at times, serve as the sole Engineer on site while coordinating with other departments and Engineering leadership.

MAIN DUTIES AND RESPONSIBILITIES:

Engineering Operations & Preventive Maintenance

• Perform daily maintenance, repairs, and preventive maintenance throughout guestrooms, public areas, and back-of-house spaces to maintain El Encanto’s luxury standards.
• Complete assigned evening and end-of-day (EOD) inspections, preventive maintenance, and repairs, documenting completion and outstanding concerns.
• Troubleshoot and maintain mechanical, electrical, plumbing (MEP), HVAC, kitchen, laundry, lighting, and other hotel systems within training and authorization.
• Perform general carpentry, painting, patching, staining, and finish repairs to maintain property appearance and functionality.
• Inspect and maintain mechanical and electronic locks, door hardware, exterior lighting, and other property equipment.
• Interpret blueprints, technical diagrams, and equipment documentation to support troubleshooting and repairs.
• Identify and promptly report equipment failures, leaks, recurring maintenance issues, and necessary specialized repairs.

Guest Experience & Operational Support

• Respond promptly and professionally to guestroom and facility maintenance requests while minimizing disruptions and protecting guest privacy.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Banquets, and other departments to support room readiness, events, and daily operations.
• When assigned as the sole Engineer on site, independently prioritize maintenance requests, address urgent concerns, and escalate issues requiring additional support.
• Support special events, renovation projects, equipment installations, and approved property improvements.
• Assist vendors and contractors with property access and maintenance coordination as directed.
• Maintain professional grooming, communication, and service standards consistent with El Encanto’s luxury hospitality expectations.

Work Orders, Department Coordination & Resource Management

• Accurately document maintenance requests, completed repairs, materials used, inspections, and outstanding work in the designated work-order system.
• Communicate daily priorities, progress, unresolved concerns, and shift handoffs to Engineering leadership and team members.
• Maintain organized and clean maintenance shops, tools, equipment, and storage areas.
• Monitor supplies and spare parts, report replenishment needs, and follow established inventory and purchasing procedures.
• Identify opportunities to improve equipment performance, preventive maintenance, and energy and water conservation.
• Participate in departmental meetings, training programs, and collaborative projects while demonstrating accountability, reliability, and teamwork.

Safety, Compliance & Emergency Response

• Follow all hotel safety procedures, applicable regulations, and established maintenance protocols, performing only work within training and authorization.
• Demonstrate knowledge of fire and life-safety systems, including fire alarm panels, emergency response procedures, and authorized equipment shutdown and startup processes.
• Follow safe chemical handling, Safety Data Sheet (SDS), personal protective equipment (PPE), ladder safety, and lockout/tagout procedures.
• Assist with pool and spa equipment inspections and maintenance within assigned qualifications and authorization.
• Maintain appropriate key control, restricted-area security, and safe working conditions throughout the property.
• Respond calmly and effectively to emergencies, promptly reporting hazards, incidents, and equipment failures to Engineering leadership.
• Recognize technical limitations and escalate specialized repairs or safety concerns to qualified personnel.