Job Description: What will you do?
Perform on-site installation, repair, maintenance, qualification, and validation of Multi Vendor (MVS) CAT II designation instrumentation with a focus on the following:
Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC)
Liquid Handlers (Agilent BRAVO)
Cell Counters (Beckman ViCell XR)
Thermo Corona CAD
Shimadzu UV-Vis
Other areas of focus include but not limited to: Kuhner shakers, Millipore Air Samplers, Water Purification, back up support for on site CAT I Engineers (incubators, centrifuge, plate washers, etc.)

Must be client-focused, working in conjunction with other ULS teams and Sales.
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
Other duties may be assigned.

How will you get here?
Education Bachelor s Degree in Chemistry, Sciences or related field preferred

Experience.
5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation in particular Chromatography.
Hands-on experience with benchtop laboratory instrumentation systems

Knowledge, Skills, Abilities.
Effective communication skills and establishing good customer rapport are essential
Ability to prioritize service requests and produce clear and concise documentation
Must be available to travel overnight up to 10% within the territory or other areas as required.
Ability to safely lift 50 lbs with assistance on occasion.
Ability to safely lift and carry 25-30 lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Ability to travel overnight at a minimum of 10%, after initial training period
Maintain a valid driver s license and safe driving record.
Regular and Reliable Attendance
Position is expected to be onsite at the customer facility in Pearl River, NY 40 hours per week.
Additional Sills:

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