Engineering Operations Technician | Payrate: $38/hr

Job Title: R&D Operations Technician

Location: 100 Nagog Park, Acton Massachusetts 01720

Pay rate: $38/hr on W2
                               
Position Overview 

• The Engineering Operations Technician II supports R&D teams by preparing and managing mission-critical devices, equipment, and materials; maintaining reliable service and asset records; coordinating equipment readiness; and providing a safe, organized, and trusted support experience.
• This developing role independently owns standard work with moderate supervision and is accountable for complete records, timely communication, routine problem resolution, and follow-through. 

Responsibilities 

·       Fulfill equipment, device, material, transfer, return, and related support requests through approved request channels. 

·       Prepare, inspect, configure, stage, deploy, recover, transfer, and return supported devices and equipment within approved procedures. 

·       Maintain accurate asset, inventory, assignment, location, ownership, condition, and lifecycle records in approved business systems. 

·       Receive shipments, verify contents, apply required labels or asset tags, store materials in designated locations, and document custody and disposition. 

·       Maintain organized stockrooms, staging areas, controlled distribution points, and shared equipment locations using 5S principles. 

·       Support routine inventories, reconciliations, asset audits, discrepancy investigation, and corrective record updates. 

·       Perform approved basic troubleshooting, configuration checks, reset validation, firmware or application-access support, and escalation to the correct partner team. 

·       Coordinate repair, replacement, calibration, preventive maintenance, or specialized support with authorized teams or service providers. 

·       Keep request records current with status, decisions, blockers, requester actions, next steps, and completion details. 

·       Create and maintain clear how-to guides, process instructions, troubleshooting information, and knowledge resources. 

·       Consult with supported teams and recommend approved alternatives when requested devices or equipment are unavailable. 

·       Own standard work from intake through completion. 

·       Resolve common issues using established procedures and the correct escalation path. 

·       Create or update basic documentation for recurring work. 

Required Skills and Competencies 

·       Working knowledge of inventory control, asset lifecycle management, request fulfillment, equipment readiness, and customer support. 

·       Ability to support common mobile operating systems, device setup, application access, troubleshooting, and user guidance appropriate to the role. 

·       Ability to learn request-management, asset-management, inventory, collaboration, documentation, and equipment-distribution software. 

·       Working knowledge sufficient to own standard work. 

·       Ability to prioritize multiple requests and communicate delays. 

·       Clear written and verbal communication with customers, teammates, vendors, and cross-functional partners. 

·       Strong organization, attention to detail, prioritization, and follow-through. 

·       Ability to learn new applications, business systems, and workflows through structured training and practical use. 

·       Ability to follow quality-related procedures, work instructions, safety requirements, and documentation controls. 

·       Sound judgment when resolving issues, escalating risks, and asking for support. 

·       Proficiency with common office productivity tools and the ability to create clear technical or operational documentation. 

Education and Experience 

• High school diploma or equivalent with at least four years of relevant experience, or an associate degree or technical education with at least two years of relevant experience. 

Preferred Qualifications 

·       Experience supporting R&D, engineering, technical support, asset management, inventory, laboratory, or service operations. 

·       Relevant safety, quality, technical-support, Lean, Six Sigma, or continuous-improvement training. 

Physical and Work Environment Requirements 

·       Work may occur in offices, laboratories, stockrooms, staging areas, and equipment-storage locations. 

·       Ability to lift and safely handle at least 30 pounds, with reasonable accommodation where applicable. 

·       Onsite presence and travel may be required based on site and business needs. 

Additional Responsibilities and Skills 

• This position has no supervisory responsibilities. Other responsibilities may be assigned based on business need, approved procedures, site requirements, role scope, and applicable local law.
• Completion of training or certification alone does not establish readiness for a higher-level role.