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Welcome ,

Enrollment Assister-TN

  • ... Cognosante
  • ... Memphis, Tennessee, United States
  • ... Full time
  • ... Salary: 27.32 per month
  • Posted on: May 26, 2024

Enrollment Assister-TN   

JOB TITLE:

Enrollment Assister-TN

JOB TYPE:

Full-time

JOB LOCATION:

Memphis Tennessee United States

Yes

JOB DESCRIPTION:

**Security Clearance required:**

No clearance required

**Do you want to make a difference?**

Cognosante employees are passionate about improving people's lives
With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs
Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change
Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people
**Are you ready to make a difference?**

**Come Join Our Team**

The Cognosante Enrollment Assistance Program (EAP) contracts with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and insurance Oversight (CCIIO) and supports outreach and enrollment in multiple states to ensure continuity of coverage for Federally-facilitated Marketplace (FFM) consumers impacted by the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE) or annual Medicaid and Children's Health Insurance Program (CHIP) redetermination process.

**What is the position?**

The **Enrollment Assister** will play a key role on the EAP and will be trained and certified to conduct targeted outreach to impacted consumers in population centers identified by CMS
Our Enrollment Assisters help consumers navigate to obtain eligibility determinations and plan selections, and to enroll consumers in qualified health plans to maintain coverage.

**What will I get to do?**

+ Enrollment Assisters provide remote direct consumer outreach support by making outbound and receiving inbound telephone calls, sending and receiving emails, text messages, and setting up virtual and in-person appointments for individuals and families
In addition, the Enrollment Assister provides in-person assistance by attending enrollment events and health fairs.

+ Assist consumers with all aspects of the enrollment and/or renewal processes for Marketplace and/or Medicaid applications including:

+ Profile creation and update

+ Explanation of Eligibility Determination

+ Plan Comparisons

+ Walking through the enrollment process with the consumer, including data input if necessary

+ Escalating or referring to other departments or state agencies as applicable

+ Ensure all project-identified, state and federal regulations, processes, policies, and procedures are executed and followed as applicable.

+ Successfully participate in a hybrid work structure that includes remote work from home AND attendance at local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach assistance.

+ Represent CMS and Cognosante within the local community in a professional manner.

+ Provide accurate and timely documentation of daily activities and results.

+ Analyze the needs of the consumer with strong interpersonal skills and use of probing questions.

+ Escalate issues related to the consumer or tools when appropriate.

+ Other additional duties as assigned by program leadership.

**What qualifications do I need?**

( _Candidates who do not meet the required qualifications will not be considered.)_

+ The successful candidate will be expected to:

+ Pass a background check as required for certification

+ Successfully complete mandatory training and certification requirements within the allotted timeframe

+ Complete additional state registration, certifications, or background checks (depending on state of residence or state law) prior to performing any job duties

+ Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers

+ Be available to work flexible/nontraditional hours, including evenings and weekends

+ Participate in some reimbursed in-state and local travel for Community Events

+ High school diploma or GED.

+ Minimum of 2 years of experience in customer service, call center or in related public facing positions.

+ Maintain a distraction-free, dedicated workspace, with reliable high-speed internet
Minimum requirements 25 Mbps download and 3 Mbps upload speeds
(NO public Wi Fi allowed without Cognosante VPN access)

+ Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, MS Teams, customer relationship management (CRM) or database management tools.

+ Demonstrate both written and oral communication skills.

+ Demonstrate ability to collect data and analyze data from the consumer.

+ Demonstrate the ability to work independently and as part of a team.

+ Possess a valid driver's license, have access to reliable transportation and be an insured driver in an active auto insurance policy.

**Preferred Qualifications**

+ Some college preferred

+ Basic knowledge of healthcare and/or the Affordable Care Act

+ Call Center experience

**What additional characteristics will help me thrive?**

+ A commitment to great customer service that includes a People-First Attitude that prioritizes customer needs through active listening, empathizing, and direct problem resolution.

+ A desire to assist the vulnerable and underserved populations.

+ Flexibility to adapt to changing project requirements, priorities, and environments.

+ A commitment to continuous learning and professional development.

**What We Offer**

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:

+ Ensure optimal health and productivity of our employees

+ Support employee retention and attraction

+ Provide work/life balance to ensure our employees succeed inside and outside of the office

**Compensation**

$19.12 - $27.32

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data
When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience
The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees
It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

**What We Promise**

Cognosante employees are inspired by our bold mission to improve lives
To achieve this mission, we put our people first
No matter wherethey're located around the nation, our innovative workplaces enable individuals to apply theirskills and experience to work toward a greater good.

We foster a winning culture of solutioncreators built on innovation, collaboration, flexibility, and work-life balance.And we invest in thenext generation of diverse talent to foster an inclusive, progressive, adaptable workplacethat prioritizes advancement for all
As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class


Your safety during your job search is important
Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com)
We will never request payment from you, nor will we send payment to you, prior to your start date
If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at
jobs@cognosante.com


At Cognosante, we innovate with purpose
Each day, we create meaningful change by delivering mission-driven solutions forhealthcare, civilian, and defense government agencies
When you work at Cognosante, you'll apply your talents and grow your career with an organization that believes in themissions of our customers - and the right every employee has to an inclusive, flexible, and collaborative workplace
Work with us, and you'll be challenged and supported-and have the platform toelevate your career to wherever your professional aspirations lead.

**Get to know** **Cognosante** **employees**

+ We're driven by our customers' missions, and measure success by how we improve lives.

+ We believe innovative solutions start with an innovative culture.

+ We believe customer understanding is the key to creating innovative solutions.

+ We know we are stronger together, and we value the diversity of our people.

+ We believe growth should be a core job benefit.

Like many other companies, Cognosante has been targeted by scammers making fraudulent job offers to potential candidates
As shared on our company website ( , communications from Cognosante recruiting are only sent with an official corporate domain email (e.g., @cognosante.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com))
We will never request payment from an applicant, nor will we send payment to an applicant, prior to that individual's start date.

We want to recommend a couple of ways that you can report this incident and take action against these scams:

-The FBI: File a Complaint (

Recommended Skills

  • Active Listening
  • Call Centers
  • Children's Health Insurance Program
  • Communication
  • Computer Literacy
  • Content Management

Position Details

POSTED:

May 26, 2024

EMPLOYMENT:

Full-time

SALARY:

27.32 per month

SNAPRECRUIT ID:

S-1717186421-600b69913cb267909901bfc63055f20e

LOCATION:

Tennessee United States

CITY:

Memphis

Job Origin:

jpick2

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**Security Clearance required:**

No clearance required

**Do you want to make a difference?**

Cognosante employees are passionate about improving people's lives
With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs
Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change
Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people
**Are you ready to make a difference?**

**Come Join Our Team**

The Cognosante Enrollment Assistance Program (EAP) contracts with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and insurance Oversight (CCIIO) and supports outreach and enrollment in multiple states to ensure continuity of coverage for Federally-facilitated Marketplace (FFM) consumers impacted by the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE) or annual Medicaid and Children's Health Insurance Program (CHIP) redetermination process.

**What is the position?**

The **Enrollment Assister** will play a key role on the EAP and will be trained and certified to conduct targeted outreach to impacted consumers in population centers identified by CMS
Our Enrollment Assisters help consumers navigate to obtain eligibility determinations and plan selections, and to enroll consumers in qualified health plans to maintain coverage.

**What will I get to do?**

+ Enrollment Assisters provide remote direct consumer outreach support by making outbound and receiving inbound telephone calls, sending and receiving emails, text messages, and setting up virtual and in-person appointments for individuals and families
In addition, the Enrollment Assister provides in-person assistance by attending enrollment events and health fairs.

+ Assist consumers with all aspects of the enrollment and/or renewal processes for Marketplace and/or Medicaid applications including:

+ Profile creation and update

+ Explanation of Eligibility Determination

+ Plan Comparisons

+ Walking through the enrollment process with the consumer, including data input if necessary

+ Escalating or referring to other departments or state agencies as applicable

+ Ensure all project-identified, state and federal regulations, processes, policies, and procedures are executed and followed as applicable.

+ Successfully participate in a hybrid work structure that includes remote work from home AND attendance at local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach assistance.

+ Represent CMS and Cognosante within the local community in a professional manner.

+ Provide accurate and timely documentation of daily activities and results.

+ Analyze the needs of the consumer with strong interpersonal skills and use of probing questions.

+ Escalate issues related to the consumer or tools when appropriate.

+ Other additional duties as assigned by program leadership.

**What qualifications do I need?**

( _Candidates who do not meet the required qualifications will not be considered.)_

+ The successful candidate will be expected to:

+ Pass a background check as required for certification

+ Successfully complete mandatory training and certification requirements within the allotted timeframe

+ Complete additional state registration, certifications, or background checks (depending on state of residence or state law) prior to performing any job duties

+ Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers

+ Be available to work flexible/nontraditional hours, including evenings and weekends

+ Participate in some reimbursed in-state and local travel for Community Events

+ High school diploma or GED.

+ Minimum of 2 years of experience in customer service, call center or in related public facing positions.

+ Maintain a distraction-free, dedicated workspace, with reliable high-speed internet
Minimum requirements 25 Mbps download and 3 Mbps upload speeds
(NO public Wi Fi allowed without Cognosante VPN access)

+ Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, MS Teams, customer relationship management (CRM) or database management tools.

+ Demonstrate both written and oral communication skills.

+ Demonstrate ability to collect data and analyze data from the consumer.

+ Demonstrate the ability to work independently and as part of a team.

+ Possess a valid driver's license, have access to reliable transportation and be an insured driver in an active auto insurance policy.

**Preferred Qualifications**

+ Some college preferred

+ Basic knowledge of healthcare and/or the Affordable Care Act

+ Call Center experience

**What additional characteristics will help me thrive?**

+ A commitment to great customer service that includes a People-First Attitude that prioritizes customer needs through active listening, empathizing, and direct problem resolution.

+ A desire to assist the vulnerable and underserved populations.

+ Flexibility to adapt to changing project requirements, priorities, and environments.

+ A commitment to continuous learning and professional development.

**What We Offer**

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:

+ Ensure optimal health and productivity of our employees

+ Support employee retention and attraction

+ Provide work/life balance to ensure our employees succeed inside and outside of the office

**Compensation**

$19.12 - $27.32

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data
When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience
The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees
It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

**What We Promise**

Cognosante employees are inspired by our bold mission to improve lives
To achieve this mission, we put our people first
No matter wherethey're located around the nation, our innovative workplaces enable individuals to apply theirskills and experience to work toward a greater good.

We foster a winning culture of solutioncreators built on innovation, collaboration, flexibility, and work-life balance.And we invest in thenext generation of diverse talent to foster an inclusive, progressive, adaptable workplacethat prioritizes advancement for all
As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class


Your safety during your job search is important
Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com)
We will never request payment from you, nor will we send payment to you, prior to your start date
If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at
jobs@cognosante.com


At Cognosante, we innovate with purpose
Each day, we create meaningful change by delivering mission-driven solutions forhealthcare, civilian, and defense government agencies
When you work at Cognosante, you'll apply your talents and grow your career with an organization that believes in themissions of our customers - and the right every employee has to an inclusive, flexible, and collaborative workplace
Work with us, and you'll be challenged and supported-and have the platform toelevate your career to wherever your professional aspirations lead.

**Get to know** **Cognosante** **employees**

+ We're driven by our customers' missions, and measure success by how we improve lives.

+ We believe innovative solutions start with an innovative culture.

+ We believe customer understanding is the key to creating innovative solutions.

+ We know we are stronger together, and we value the diversity of our people.

+ We believe growth should be a core job benefit.

Like many other companies, Cognosante has been targeted by scammers making fraudulent job offers to potential candidates
As shared on our company website ( , communications from Cognosante recruiting are only sent with an official corporate domain email (e.g., @cognosante.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com))
We will never request payment from an applicant, nor will we send payment to an applicant, prior to that individual's start date.

We want to recommend a couple of ways that you can report this incident and take action against these scams:

-The FBI: File a Complaint (

Recommended Skills

  • Active Listening
  • Call Centers
  • Children's Health Insurance Program
  • Communication
  • Computer Literacy
  • Content Management

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