Enterprise Account Manager

Key Responsibilities• Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targets• Develop and execute strategic account plans to increase adoption and drive revenue growth• Identify, qualify, and close upsell and cross sell opportunities by aligning solutions to client business objectives• Act as a trusted advisor by building credibility through product expertise, industry insight, and consultative engagement• Lead client conversations end to end including renewals, negotiations, and expansion discussions across business functions• Collaborate cross functionally with marketing, product, and customer support teams to ensure seamless delivery and client value• Track performance and manage pipeline through CRM tools, maintaining accurate forecasting and data driven decision making• Stay informed on market trends and competitive activity to position solutions and identify new opportunities• Represent the voice of the customer internally to inform product innovation and go to market strategiesDay to Day Responsibilities• Manage and grow relationships within an assigned portfolio of enterprise clients• Execute account plans to drive adoption, retention, and expansion opportunities• Conduct consultative discussions to understand client challenges and align solutions• Lead renewal and expansion conversations with key stakeholders across functions• Identify and pursue upsell and cross sell opportunities within existing accounts• Collaborate with internal teams to support client success and solution delivery• Maintain CRM records, track pipeline activity, and ensure accurate forecasting• Monitor industry trends and competitive landscape to inform client engagement strategies• Share client feedback and insights internally to support product and strategy developmentPreferred Experience and Attributes• Experience in account management, sales, or customer growth within SaaS, digital media, or technology environments• Proven track record of meeting or exceeding sales and retention goals• Ability to develop and execute strategic account and territory plans• Strong communication, negotiation, and presentation skills• Ability to engage senior level stakeholders across creative, marketing, and procurement teams• Proactive and entrepreneurial mindset with strong organization and follow through• Strong prospecting and account management capabilities• Passion for creativity, technology, and design driven solutions• Understanding of CRM technology with experience in Salesforce preferred• Ability to balance relationship management with revenue generationOTE for this role is between $190-230k annually.