Roles/Responsibilities: The individual must be able to work with developers of different Agencies to confirm suggestions made by the F5 for different applications, requesting of certificates, and the implementation of any new learning suggestions before and during implementation. They will be responsible for maintaining their ticket queue within the Remedy Ticketing System utilized within the State of Michigan to maintain Service Level Agreements. They may also be asked to participate in troubleshooting and design meetings for different applications within the State of Michigan. Answers and makes phone calls as necessary. Reads, comprehends, and complies with email messages in timely basis. Must be able to work at least two days-a-week onsite at the worksite address.

Mandatory Skills:

Knowledge of Cloudflare

1. 3-5 years- F5 LTM Experience including:

• Creation of VIP s (Virtual IP)
• Troubleshooting knowledge
• Installation and renewal of Certificates
• Irule creation and modification.

2. 3-5 years- F5 ASM Experience including:

• Creation of policies.
• Fine tuning of policies while in learning mode.
• Troubleshoot policies while placed after blocking mode
• Monitor new learning suggestions

3. 3-5 years F5 APM Experience including:

• Creation of SAML policies
• Troubleshoot the issues.

4. 3-5 years F5 GTM Experience including:

• Wide IP's Created

5. F5 Device-level experience including:

• Remediate CVEs
• Ihealth/qkview knowledge
• Open support ticket with F5 (last resort)
• Should be able to upgrade devices
• Device clean up (unused objects)
• BIGIQ (for daily config back up from all devices)

6. 3-5 years- Work cooperatively with others in a team environment to meet the expected levels of customer service.
7. 3-5 years- Ability to understand and follow detailed written and oral instructions.
8. 3-5 years- Ability to explain instructions and guidelines to others effectively.
9. 3-5 years- Ability to communicate effectively.
10. 3-5 years- Knowledge of data communications networks
11. 3-5 years- Knowledge of the methods and techniques used to operate and configure F5 systems
12. 3-5 years- Ability to identify and resolve problems associated with F5 system malfunctions
13. 3-5 years- Ability to determine work priorities.
14. 3-5 years- Ability to perform the most complex information technology technician assignments.
15. 3-5 years- Ability to work under stressful conditions
16. 3-5 years- Ability to use Microsoft Office products
17. 3-5 years- Experience working in an Enterprise Networking Environment

Desirable Skills:

1. 3-5 years- Ability to operate information systems input devices.
2. 3-5 years- Ability to conduct training and informational sessions.
3. 2-5 years- Knowledge of Cloudflare systems.