Senior Project Manager - CRM & Digital Transformation (Financial Services)Solutions Metrix | Montreal, QC | HybridSimilar titles: Delivery Manager · Programme Manager · IT Project Manager · CRM Program ManagerAbout the RoleSolutions Metrix is a North American CRM consulting firm delivering digital transformation programs for banks and credit unions across Canada and the United States. We implement and integrate Creatio CRM and Boomi-based solutions for financial institutions managing billions in assets.We are hiring a Senior Project Manager to own end-to-end delivery across our client portfolio. You will be the primary point of accountability for project outcomes - budget, scope, timeline, stakeholder relationships, and team performance.What You'll DoOwn full project delivery - budget, schedule, scope, quality, and stakeholder communication from kickoff through go-liveLead client-facing governance: status reporting, escalation management, executive stakeholder alignment, and difficult conversations when projects go off trackBuild and maintain project plans covering objectives, technologies, timelines, resources, and risk strategiesRun risk assessments and develop proactive mitigation strategies before issues become escalationsManage the transition from signed contract to delivery team - fast, clean, and according to established processOversee bi-weekly invoicing reports to ensure accurate client billingCoach and mentor delivery team members on PM best practices and current processesNegotiate with stakeholders and vendors to secure the resources needed for successful deliveryEstablish governance and reporting structures across the project portfolioParticipate in agile ceremonies and maintain project documentation in Confluence and JIRAWhat We're Looking ForMust-haves8+ years of project management experience in IT or technology consultingBilingual French and EnglishBased in Montreal (hybrid work model)Proven track record managing CRM implementation projects end to endDirect experience with financial services clients - banks, credit unions, or insuranceStrong client-facing presence - you have led executive stakeholder conversations, managed escalations, and delivered difficult news professionallyHands-on with Atlassian Confluence and JIRAComfortable holding a room, managing conflict, and having the hard conversations when projects go sidewaysStrong advantagesPMP, PMI-ACP, CSM, or equivalent certificationExperience with Creatio or comparable CRM platforms (Salesforce, Dynamics, Pega)Experience at a consulting or professional services firm (Deloitte, Accenture, CGI, Alithya, Levio, or similar)Experience managing cross-functional delivery teams across multiple time zonesWhy Solutions MetrixDirect client ownership. You own the engagement and the relationship, from kickoff to go-live.North American financial services clients. Institutions managing billions in assets across Canada and the US.Boutique environment. Small, senior team with no bureaucratic layers between you and decision-makers.Investment in your growth. Certifications, tools, and continuous learning without the red tape of a large SI.Hybrid and flexible. We respect boundaries and trust people to manage their time.BenefitsCompetitive compensationPaid time offMedical and dental insuranceFlexible working hoursHybrid work modelTuition reimbursementDiverse and inclusive work environmentAbout UsFounded in 2001 and headquartered in Montreal, Solutions Metrix is a CRM consulting firm specializing in digital transformation for North American banks and credit unions. We deliver Creatio CRM implementations, Boomi integrations, and end-to-end transformation programs as a trusted implementation partner.Solutions Metrix is an equal opportunity employer. Hiring decisions are based solely on qualifications, merit, and business needs.