We are seeking an entry-level Facilities Help Desk Specialist to support internal employees with account access, authentication, and basic technical troubleshooting. This role is ideal for individuals who have a foundational understanding of corporate enterprise systems and are comfortable assisting users with password resets, login issues, and general access support. The specialist will also handle light troubleshooting related to authentication tools, web applications, VPN services, and Active Directory while delivering a positive and service‑focused experience to every internal customer. Key Responsibilities Handle password resets for internal employees Guide users through login and access issues Assist with basic account support and credential troubleshooting Address authentication and identity-related requests, including Managed Identity and multi-factor authentication assistance Troubleshoot basic web application issues Support VPN-related questions and simple Active Directory tasks Required Skills Familiarity with enterprise systems commonly used in corporate environments Basic understanding of authentication concepts, VPN tools, Active Directory, and web-based applications Strong communication and customer support skills #J-18808-Ljbffr