Title: Enterprise Service Desk AdministratorDuration: Permanent / Full-time PositionLocation: Hybrid 3 days onsite in Greenville, SCSalary: $80,000 - 95,000JOB DESCRIPTIONA client of Insight Global is looking to bring on a Service Desk Administrator. This role will support endpoint computer devices across the organization while adhering to security and computer standards. Tasks may include computer deployment, break/fix support, license/asset management, employee on/off boarding, procuring computer hardware, and SaaS admin and configurations.REQUIRED SKILLS AND EXPERIENCE• Bachelor’s Degree in IT• 5+ years of experience in a customer facing technology support role• Experience managing 3rd party IT managed service providers (MSP)• 2+ years of M365/Google administration experience in an enterprise setting• 2+ years of cloud/SaaS administration experience• Working knowledge of SSO• Experience with M365 Intune, Autopilot, and remote computer provisioning• Ability to manage competing priorities while crossing between various technical roles• Experience navigating security platforms to investigate cybersecurity related issuesResponsibilities:• Provide technical support and resolve problems to the end user’s satisfaction• Monitor and respond quickly and effectively to tech and security related matters• Resolve technical issues/requests in a timely manner• Adhere, maintain, enforce, and deploy technology standards and policies• Provide device, license management, and procurement support• Follow ticketing and escalation procedures for reporting issues and outages• Manage tech systems including Intune, Azure, security, and device management tools• Maintain computer assets and licensing inventories• Assign users to the appropriate security groups and roles within enterprise systems• Cloud / SaaS support (API integrations, SSO, security audits, and configuration)• Develop, maintain, and report on applicable KPIs• Support merger and acquisitions technical tasks• AWS Administration