Enzo Server

Enzo Midtown ServerITL Group is a hospitality company rooted in chef-driven concepts, thoughtful beverage programs, and genuine guest connection. Our restaurants combine culinary excellence with polished, welcoming service to create memorable dining experiences. Founded in the Town at Trilith, ITL Group operates within a creative, community-focused environment adjacent to Trilith Studios. ITL Group is committed to professionalism, accountability, inclusion, and continuous improvement across all operations.Location: Epicurean, Atlanta GAReports to: ENZO General ManagerJob Summary:Servers will be responsible for the dining experience to include greeting the guests, serving the guests in a gracious and professional manner that represents the highest standards to ensure exceptional service that is consistent and continually in accordance with ENZO Midtown service standards.Status: Non-Exempt (Hourly)Essential Functions:Wine knowledge to include grape varietals and intermediate wine pairing with foodBaseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and managementServes guests in an efficient courteous manner following the proper steps of serviceReport to work on time and in proper uniform/approved attireWork as part of a team with all team members within the hotelCheck station assigned for cleanliness of areaSet up tables with items needed for service such as salt, pepper, cutlery, glassware, dishwareHave necessary tools to run the shift such as tray, pen, corkscrew, crumberKnowledge of all menu items to include prep time, preparations, sauces, allergies, and accompanimentsAbility to use descriptors to describe dishesBe aware of any specials, soups, drinks, and any items that are running lowAbility to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experienceFollow cash handling procedures, and must be able to explain shortages and overagesFollow the proper steps of service consistently with every table as outlined in training manualUpsell items to guests at all interactionsBus tables quickly and quietly ensuring no sticky residue is left on the tableAbility to carry trayLight food running to include carrying at least two plates at warm or hot temperatureDetail tables and remove items not in useNever solicit tipsAttend monthly department meetings and daily stand ups without exception unless approved by managementPerform other duties as management requests to service our guestsAbility to use POS (point of sale) system - MICROSFollow the procedures addressed in the training manualQualification Standards:Education & Experience:High School diploma or higherPrevious hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant in the Southwest Florida area preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology, e.g. tabletsPhysical Demands:Ability to stand for extended periods of time, potentially under a heat lampAbility to walk and bendAbility to lift 50 lbs.Ability to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededMental Demands:Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.