ER Client Services Representative Apply
Job Posting Information
Posting Number
PG193863SP
Internal Recruitment
No
Working Title
ER Client Services Representative
Anticipated Hiring Range
$34,000 - $38,000
Work Schedule
Exact schedule isTBD. This will be a Friday- Monday position scheduled for four (10)hr shifts per week with holiday rotations.
Job Location
Raleigh, NC
Department
CVM Teaching Hospital
About the Department
With over seventeen clinical services staffed by board certified specialists, many of whom are not only nationally but also internationally renowned, the Veterinary Health Complex (VH) is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, over 30,000 patients are treated in the VH. The VH provides compassionate care, a state of the art specialty healthcare, and expert clinical instruction for 4th-year veterinary students from the CVM, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
Essential Job Duties
Primary duties of the Client Services Representative include, but are not limited to:
- Ensuring excellent customer service to current and potential clients, as well as veterinarians referring to the Terry Animal Center Emergency Room.
- Checking in clients, creating medical records, obtaining consent forms, and processing deposits and payments.
- Working closely with internal and external clients as well as referring veterinarians to answer any questions or concerns.
- Taking detailed consult and referral information from referring veterinarians.
- Managing multiple incoming phone lines while multitasking and maintaining attention to detail.
- Building working relationships with departmental faculty and staff, as well as other Client Services Representatives.
Other Responsibilities
Other duties as assigned by supervisor and service clinicians.
Qualifications
Minimum Experience/Education
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Other Required Qualifications
- Knowledge of MS Office products and/or Google Apps (or similar software), email, fax and copy machines.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking skills.
- Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
- Ability to interpret VHC guidelines and client needs to determine emergency situations.
- Strong attention to detail and ability to manage multiple incoming phone lines while assisting in person clients.
- Emotional intelligence, ability to empathize, and mentally process difficult cases.
- Ability to lift up to 30 pounds, with or without reasonable accommodations.
Preferred Qualifications
n/a
Required License or Certification
N/A
Valid NC Driver's License required
No
Commercial Driver's License Required?
No
Recruitment Dates and Special Instructions
Job Open Date
02/29/2024
Earliest Close Date- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
03/06/2024
Notice to Applicants
Please make sure that the work history listed on your application is identical to the work history listed on your resume.
Special Instructions
In addition to your application please submit a cover letter, resume, and the contact information for at least three professional references.
Position Details
Position Number
00109289
Position Type
SHRA
Position Classification Band Title
Administrative Support Specialist
Position Classification Band Level
Journey
Position Classification Salary Range
$31,200 - $53,083
Salary Grade Equivalency
GN06
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Mandatory - Medical Emergencies
Time Limited Position
No
Time-Limited Appointment Length (if applicable)
Department Id
192001 - CVM Teaching Hospital
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
