ERP Analyst

Job Summary:

Harris-Stowe State University seeks a knowledgeable and detail-oriented ERP Analyst to support the University’s implementation of a new Enterprise Resource Planning (ERP) system and the stabilization and optimization of the system after go-live. Funded through the University’s Title III FUTURE Act Supplemental Award, the ERP Analyst serves as the University’s dedicated ERP resource and a key liaison among Information Technology, functional departments, vendors, consultants, and institutional leadership. The Analyst ensures accurate data conversion, system stability, secure access, trained end users, and automated workflows across key administrative departments, including Finance, Human Resources and Payroll, the Registrar, and Financial Aid. Following go-live, the Analyst will integrate validated ERP data with the University’s Institutional Intelligence executive dashboard system to provide senior leadership and the Board of Regents with accurate, automated information for data-driven decision-making.

Essential Functions:

• Provide day-to-day administration, configuration, and maintenance of the ERP platform and related enterprise applications through implementation, go-live, and post-implementation.
• Complete the ERP vendor’s system administrator training and certification within 90 days of hire, including shadowing the implementation team.
• Validate the conversion of Finance, HR/Payroll, and Student records through record-count and balance reconciliation and user acceptance testing (UAT), in coordination with Finance, HR/Payroll, the Registrar, Financial Aid, and implementation consultants; prepare data validation and UAT reports.
• Configure and maintain Single Sign-On (SSO), identity management, and role-based security, including SAML/SSO integration with Microsoft Entra ID and role mapping by job function; maintain the approved security role matrix.
• Provide post-go-live stabilization (hypercare) support through ticket triage, daily stand-ups, and issue tracking; troubleshoot issues involving user access, integrations, workflows, data integrity, reporting, and application functionality.
• Establish and administer ERP change management and ticket escalation procedures, including a change control process and vendor escalation matrix; coordinate upgrades, patches, testing, deployments, and system configuration changes.
• Conduct quarterly user access reviews with data owners and perform backup and recovery validation; assist with disaster recovery and business continuity planning for ERP systems.
• Develop training materials, including job aids, quick-reference guides, and recorded modules, and deliver hands-on ERP training to faculty, staff, and administrators; evaluate training through post-training surveys and maintain attendance records.
• Develop, publish, and maintain ERP technical procedures, workflow diagrams, and knowledgebase articles that document system configurations, integrations, and support procedures.
• Analyze business processes and recommend system improvements, workflow enhancements, and automation opportunities across administrative departments.
• Collaborate with the Director of Institutional Research, Data Analyst, Program Manager, and dashboard vendor to map ERP data elements to Institutional Intelligence KPI definitions through a data dictionary crosswalk and field-level mapping of enrollment, academic, financial, and HR data.
• Build, automate, and maintain ERP data feeds to the University’s executive dashboards using SQL extracts, APIs, and scheduled data refreshes that replace manual extracts.
• Assist with validating dashboard accuracy by reconciling dashboard figures to ERP source data and official reports (e.g., IPEDS and audited financials), and support the retirement of manual, spreadsheet-based reports.
• Apply data governance protocols and extend ERP role-based security to dashboard data; support FERPA compliance, information security, auditing standards, and institutional governance requirements.
• Build reports and perform data analysis using SQL queries, reporting platforms, and dashboards.
• Coordinate with third-party vendors and consultants on escalations, software updates, and implementation efforts.
• Maintain accurate Time and Effort reporting as required for Title III grant-funded personnel, and provide information needed for grant reporting on activity objectives and performance indicators.
• Perform other related duties as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Minimum Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field preferred.
• Three to five years of experience supporting ERP systems, enterprise applications, or institutional administrative systems.
• Experience with SQL querying, relational databases, and report generation.
• Familiarity with integrations, APIs, SSO technologies, and identity management concepts.
• Understanding of business processes related to Finance, HR, Payroll, Student Information Systems, or Institutional Reporting.

Preferred Qualifications:

• Experience with higher education ERP platforms such as Jenzabar, Banner, or PeopleSoft.
• Experience supporting an ERP implementation, data conversion, or system go-live.
• Familiarity with Microsoft SQL Server, Power BI, Crystal Reports, Cognos, and Microsoft 365 administration.
• Experience with SAML/SSO integrations, Active Directory, and Microsoft Entra ID.
• Experience supporting SaaS and cloud-based ERP solutions.
• Exposure to project management methodologies and change management practices.
• Knowledge of FERPA, data governance, and information security best practices.

Knowledge, Skills, and Abilities:

• Knowledge of ERP system administration, configuration, security, and integration practices.
• Knowledge of data validation, reconciliation, and data integrity practices.
• Ability to translate technical information for non-technical users and deliver effective training.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities and meet project deadlines.
• Excellent written and verbal communication skills, with a strong customer-service orientation.
• Ability to produce clear, accurate, and comprehensive technical documentation and reports.
• Ability to maintain confidentiality and safeguard sensitive institutional, employee, and student data.
• Ability to establish and maintain effective working relationships with faculty, staff, administrators, vendors, and consultants across all divisions of the University.
• Ability to demonstrate ownership, accountability, and teamwork.
• Must be a self-starter who works well in a fast-paced, dynamic, team-oriented, and culturally diverse environment.

Supervisory Responsibility:

• None

Physical Requirements:

• Must be able to sit for extended periods and operate a computer and other standard office equipment.
• Must be able to move about campus to provide end-user support and training.
• May require occasional lifting of equipment up to 25 pounds.

Working Conditions and Environment:

• Primarily an office and computer-based environment.
• Occasional after-hours or weekend work may be required during system go-live, upgrades, maintenance windows, or critical implementations.
• Occasional travel may be required for ERP vendor user conferences and administrator training.
• Must be able to work and attend Zoom meetings remotely if necessary. A laptop will be provided.

Grant Funding:

This position is 100% grant-funded through the University’s Title III FUTURE Act – Part F Supplemental Award for the funding period of November 1, 2026, through September 30, 2027.