Location: Buffalo Pumps – North Tonawanda, NY

Department: IT

Reports To: Technical Operations Manager

FLSA Status: Exempt

Buffalo Pumps is a long-established manufacturer of fluid pumps for military and commercial applications. We are committed to quality, reliability and continuous improvement. As we modernize our systems and processes, this role plays a key part in strengthening our ERP environment and supporting business operations.

The ERP Systems Analyst supports and continuously improves our ERP and related business systems, with an initial focus on our Acumatica ERP environment. This role is responsible for day-to-day ERP support, reporting, data integrity, and process documentation, while also providing limited Tier-1 IT support as needed.

• Serve as the primary day-to-day support resource for the Acumatica ERP system.
• Perform ongoing data cleanup, validation, and field normalization to improve data quality.
• Standardize data entry practices, field usage, and reporting conventions.
• Support end users with ERP questions, troubleshooting, and training.
• Assist with ERP configuration changes and system maintenance in coordination with IT.
• Document ERP workflows, business processes, and standard operating procedures.
• Identify inefficiencies or gaps in ERP usage and recommend improvements.
• Partner with Planning, Production, Purchasing, Finance, and other departments to ensure system alignment with business needs.
• Build and maintain queries, reports, and dashboards to improve MRP accuracy, workflow efficiency, and material timeliness.
• Support continuous improvement initiatives related to ERP and operational systems.

• Provide Tier-1 IT support, including password resets, access requests, and basic troubleshooting.
• Help triage IT support requests and escalate issues appropriately.
• Contribute to IT documentation and internal knowledge base updates.

• A collaborative environment where your work directly impacts operational success.
• Opportunities to shape and improve core business systems.
• Exposure to multiple departments and business processes.
• Competitive benefits with significant 401k matching and family-friendly PTO program.

• Experience working with an ERP or enterprise business system (manufacturing environment preferred).
• Ability to write queries and work with relational data (SQL or equivalent).
• Experience with data cleanup, reporting, and system documentation.
• Strong analytical, communication, and problem-solving skills.
• Comfortable working directly with end users across multiple departments.