Job Description – EUC AnalystIT Infrastructure ServicesThe role is expected to carry out following function/activities as part of this job. Provides expert judgment and analysis for the design, development and implementation of desktop systems.Analyzes requirements to ensure the system meets performance needs.Maintains, repairs, and troubleshoots desktop hardware and software packages.Assists with desktop/laptop images including updates, patches and performance/process enhancements.Provide level 2 desktop/ laptop break-fix support.Responsible for writing documentation to describe existing and new environments, technologies and enhancements.Assists with writing, testing, and installing packages for software upgrades/patches.Serves as a top tier desktop support.Work with offshore teams Experience/Skill requirements (including products knowledge) 3 years experience supporting Microsoft systems (Windows7, 8.1,10 &11) in IT Infrastructure function.Good background supporting MS 365 suiteMust have knowledge of PC hardware architectureMust have knowledge of typical desktop applications, (i.e., virus scan, Bitlocker, etc.)Must have knowledge of SCCM and operations (Installing applications, patch management)Prior experience in Remote Desktop supportA solid understanding of TCP/IP, DNS, DHCP and other network fundamentalsShould have good understanding of Microsoft Acrive Directory, DHCP and DNSShould have good understanding of user profile managementProven Customer Service skillsGood written and oral communicationProficient experience working with iOS operating systems, including updating, backup and reinstalling iOS operating systems and apps for iPhone & iPad devices.Desired knowledge deploying Intune and configuring corporate email, certificates and troubleshooting Mail & Calendar for iOS devices.