Event Planner

Job Responsibilities: Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client dailyHandle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experienceMaintain a professional, flexible, and "can-do" attitude, always delivering exceptional serviceParticipate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planningExecute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectivelyManage space issues and escalate unresolved issues to the lead planner or manager as neededCover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting roomMaster the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reportsServe as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experiencePrioritize new meeting room reservations from online booking tools, ensuring timely and accurate processingDeliver high-level service to event organizers, LOBsDesired Qualifications: Experience in high touch customer service, hospitality, and event planningMust be able to multi-task and work under tight deadlinesExcellent oral and written communications skillsExcellent organizational skills and extreme attention to detailAbility to prioritize tasks and communicate clearly amongst a variety of personalitiesBachelor's degree preferredExperience in an EMS (Event Management System) preferred