Event Tech Ops Technician

Role: Event Tech Ops Technician

Location: Santa Clara, CA

Duration: 6 - 12 months+

Role Overview

• This is a higher-level, hands-on technical role that combines desktop support, hardware troubleshooting, event technology, and collaboration with Marketing.
• Most companies outsource this type of event technology support, but client has its own dedicated internal team.
• The role started within traditional IT support and evolved into supporting Client's events, demos, and latest technology.
• Linux experience is especially valuable given the growing role of Linux in AI and LLM infrastructure.
• The person needs to be technically curious, comfortable working with new hardware, and interested in emerging technologies.

Day-to-Day Responsibilities

• Set up, configure, test, troubleshoot, and prepare computers, laptops, monitors, and other Client hardware for events.
• Work across Windows, Linux, and client-specific products and platforms.
• Build systems, install software, create scripts, and ensure equipment is ready before events.
• Support gaming events, product demonstrations, trade shows, and major corporate events.
• Work with demo owners to understand technical requirements and recommend the appropriate hardware.
• Evaluate requirements such as:
  • Display and TV configurations.
  • Power and networking requirements.
  • CPU and GPU performance requirements.
  • Hardware specifications needed to support demos and activations.
• Prepare and configure all hardware in the lab before deployment.
• Often be the first technical team member onsite at an event to coordinate setup.
• Handle onsite setup of laptops, monitors, networking, Wi-Fi, and other technical equipment.
• Provide recommendations on the latest hardware, chipsets, and technology to ensure demos perform properly.

Event and Demo Support

• Support major client events, including gaming events, product launches, trade shows, and executive keynotes.
• Work directly with Marketing, Engineering, Sales, and other internal stakeholders.
• Support high-profile events and presentations, including keynotes involving Client's CEO, Jensen Huang.
• Coordinate with demo owners and other teams to ensure all technology is configured and working as expected.
• Troubleshoot technical issues quickly, often under tight event timelines.

Ideal Candidate Profile

• Strong technical foundation, ideally someone who started in IT or desktop support and developed into a more specialized technical role.
• Comfortable working with both hardware and software.
• Familiarity with Windows and Linux; Linux experience is particularly valuable.
• Interest in gaming, PC hardware, AI, LLMs, and emerging technologies.
• Experience using AI tools such as Claude and Codex to build scripts or improve workflows is a plus.
• Someone who enjoys learning about new hardware, chipsets, GPUs, and technology.
• Strong communication skills and the ability to work with technical and non-technical stakeholders at all levels.
• Must be adaptable, resourceful, and able to pick up new technologies quickly.

Non-Negotiables

1. Desktop support and hardware troubleshooting: Must have hands-on experience troubleshooting computers and technical equipment.
2. A/V and connectivity knowledge: Should understand common hardware connections and standards, including HDMI versus DisplayPort, along with basic A/V troubleshooting.
3. Network troubleshooting: Must be comfortable troubleshooting network connectivity, Wi-Fi, and related event technology issues.
4. Travel: Approximately one domestic trip per month.
5. Learning agility: Must be a sponge, pick things up quickly, and be comfortable working with unfamiliar technology.