EVP of Global Technical Operations About the Company Rapid-growing provider of Cloud Services to security minded businesses IndustryInformation Technology and Services TypePrivately Held Employees11-50 About the Role The EVP of Global Technical Operations will provide strategic and operational leadership to a distributed technology service delivery department. This role oversees a global staff providing 24x7x365 operations, ensuring optimal performance and reliability across all systems. The Director will provide strategic direction for staff development, process improvement, and technology evolution while managing day-to-day operational excellence. This role is responsible for ensuring world-class service delivery, operational excellence, and continuous improvement across a global workforce, with significant collaboration and oversight of teams based in India. The ideal candidate is a seasoned technology leader who excels at building high-performing teams, scaling operations from start-up to maturity, and driving business-aligned innovation. Key Responsibilities Leadership & Strategy Lead, mentor, and develop global technical teams, including 24x7 NOC, Cloud Engineering, and other operational functions. Ensure KPI’s are met through 24x7x365 operational coverage and adherence to SLAs for uptime, performance, and security. Develop and execute technology operations strategies that support organizational goals and ensure a stable, secure, and scalable technical environment. Foster a culture of accountability, collaboration, and continuous improvement across geographically dispersed teams. Partner with Sales to support sales commitments and offerings. Develop and report on KPI's senior leadership. Operations & Service Delivery Oversee end-to-end support operations, ensuring high availability of critical systems and exceptional service quality for internal and external stakeholders. Implement ITIL-aligned processes, operational best practices, and KPIs to drive performance and efficiency. Optimize NOC operations, including ticketing workflows, automation, and user experience enhancement. Ensure engineering teams deliver robust solutions for infrastructure, networks, endpoints, and cloud environments and meet Sales committed project timelines. Strategic Development Define and execute a roadmap for cloud infrastructure growth and modernization. Develop strategies for automation, cost optimization, and operational efficiency. Foster professional development and succession planning for team members. Manage technical certifications required to maintain and ascent key vendor requirements. Global Collaboration & Travel Build strong relationships with offshore and onshore teams, including regular in-person visits to support team alignment, performance management, and project execution. Coordinate cross-region communication to ensure consistent standards, governance, and execution across all time zones. Champion knowledge-sharing, documentation, and global process standardization. Drive cloud adoption efforts as part of the pre-sale's effort for our cloud operations solution. Qualifications 10+ years of progressive experience in IT operations, technical management, or engineering leadership roles. Experience with start-up culture and hustle.  Demonstrated experience leading global or offshore teams, including significant engagement with India-based operations. Strong knowledge of cloud technologies including AWS, Azure and GCP, IT service management, and modern support operations. Proven ability to drive organizational change, improve processes, and scale operations in fast-paced environments. Excellent communication, interpersonal, and stakeholder management skills. Willingness and ability to travel internationally frequently (India and others). Preferred Skills ITIL certification or experience implementing ITIL frameworks. Experience in scaling start-up operational teams with globally distributed team members. Strong understanding of devops, CI/CD pipelines and modern cloud management practices. Ability to balance strategic thinking with hands-on operational leadership. Familiarity with compliance frameworks (SOC 2, ISO 27001, etc.). Compensation. This role is a variable compensation with a base salary and performance-based component. Aggressive KPI’s to scale and meet sales demand will be integral to this role. The ideal candidate will thrive in a high-pressure, fast-moving start-up environment where exceptional compensation is awarded based on meeting exceptional goals. Travel PercentLess than 10% Functions Information Technology Skills Management requiredCloud Computing requiredInternational Operations required