Executive Office Manager

The Executive Office Manager manages general office operations and provides high-level administrative support to the corporate senior leadership team, ensuring efficient day-to-day operations through calendar management, communication coordination, and handling confidential information. This position reports to the President & CEO.This is a full-time position based out of the Corporate Office in Fairfax, VA.KEY DUTIES & RESPONSIBILITIES:Office ManagementFields and oversees all maintenance requests for the Fairfax office; ensures evening cleanings are conducted; surveys the office environment proactively to ensure everything functions as it should; and works with all vendors, including electricians, plumbers, building management, etc.Coordinates arrival/building access for all guestsSends memos and alerts as needed to inform office employees of building maintenance events that may have an impact on the employee experience.Ensures inventories are maintained for breakroom items, business stationery, and general office suppliesWorks closely with the Mailroom company and ensures the Mailroom is properly staffedSupervises the ReceptionistExecutive Administrative SupportProfessionally screens and manages incoming calls and meeting requests for the President & CEO with discretion and professional judgmentCompletes Expense Reports for the President & CEO and revenue leadership, when neededHandles general administrative tasks such as mailings, etc.Assists with scheduling meetings and appointments for CEOWorks with CEO in managing requests for owner and parent companyAssists CEO with any ad hoc requestsAssists Senior Leaders with special projects and requestsGeneral Administrative SupportProcesses invoices for Revenue Management and other assigned departmentsDisseminates recurring communications and reports for revenue management and Ops teamsSupports expense report completion where applicableMaintains GM and Corporate Staff Cell Phone Lists to be distributed in the first week of each quarterMaintains Owner Contact Lists - Key contacts, e-mail addresses, mailing addresses, and phone numbers; coordinates w/ Business Development Team to keep this updated as new owners join our platformMaintains and updates the following lists to distribute monthly (unless no change occurred during the last calendar month): CHR Brands Grid, CHR Fact Sheet, Portfolio List, Portfolio List by StateReceives and distributes positive guest feedback for monthly GM callsPrepares and distributes minutes for monthly GM callsGathers and organizes information for Company newsletters and Community Service hoursPrepares onboarding items such as office assignments, office name plates, business cards, etc. for new corporate employeesFields all emails to the info@crestlinehotels.com email inbox, coordinates and ensures an appropriate response to eachDocument, Reporting & Presentation SupportAssists with the preparation of presentation decks (through PowerPoint), agendas, and correspondence for internal and external stakeholdersCoordinates printing/binding as needed for corporate presentations and other marketing materialsAssists departments with document retention requirements, including purging of filesMeetings & Event CoordinationCoordinates all aspects of internal meetings to include gathering agenda items on behalf of the meeting host, sending invites, ensuring the meeting room is prepared, etc.Organizes board, leadership, and ownership meetings, including agendas, materials, meals, gifts, amenities, and logisticsRecords meeting minutes and tracks follow-up action items, where applicableWorks with leadership team on organizing and coordinating company meetings, conferences, executive retreats, and partner meetingsWorks with leadership team on event logistics including venues, catering, and guest coordinationAssists with making reservations for lunches/dinners with corporate business partnersAssists with coordinating office eventsTravel ManagementCoordinates domestic and international travel, including flights, hotels, ground transportation, and itineraries, to include Barcelo-related travel when neededSupports travel coordination for corporate and partner-related eventsCoordinates hotel reservations and billing for those visiting the Fairfax OfficeEXPERIENCE:Proven experience supporting senior executives and managing an office in a high-demand environmentHighly proficient in Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint) and comfortable learning new systems and technologyStrong organizational and calendar management skills with the ability to prioritize competing demandsExceptional communication skills, both written and verbal, with a high level of professionalism and discretionDemonstrated ability to handle confidential information and exercise sound judgment in decision-makingProficiency in Spanish is a plus Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.