Executive Support Specialist

Executive Support Specialist | Onsite in Midtown | Up to $140,000 DOEWhat You'll DoProvide white glove IT support to senior executives and their assistants, owning issues through to resolution.Act as a senior escalation point for complex end user issues across the wider business.Support users across office, remote and international environments.Manage executive devices, including laptops, iPhones, Intune, Autopilot and Apple Business Manager.Support conference rooms, AV, executive meetings and business critical events.Manage onboarding, offboarding, hardware refreshes and IT assets.Maintain documentation, ticket quality and service levels.Participate in an on call rotation, including occasional evenings and weekends.Identify ways to improve the executive and end user experience through better processes and automation.What You Bring7 to 10 years of IT end user computing or service delivery experience.3+ years supporting executives or VIPs in a white glove environment.Strong hands on experience with Microsoft 365, Entra ID, Intune, Windows 11 and Autopilot.Experience with Apple Business Manager, iPhone management and MFA.Strong conference room and video conferencing experience.Experience with ServiceNow or a similar ITSM platform.Polished communication skills with the ability to stay calm under pressure.High level of discretion when working with senior stakeholders.Comfortable with scheduled on call and occasional out of hours support.Authorized to work in the US.What's In It For YouA high visibility role supporting senior executives directly.Broad exposure across endpoint, identity, mobile, AV and IT operations.Work with modern Microsoft and Apple technologies.Opportunity to improve processes and make a visible impact.Exposure to a fast paced, high touch technology environment.Interested? Apply now or send your resume to j.johnson-marjanovic@franklinfitch.com