We are looking for a skilled and detail-oriented Claims Representative to join our team in Radcliff, KY. This full-time position requires practical experience in managing insurance claims, analyzing complex situations, and communicating effectively with claimants and internal teams. The Claims Representative will play a vital role in supporting insurance operations and delivering exceptional client service in Radcliff, KY, ensuring fair claim resolutions and positive customer experiences across the local community.

Responsibilities

• Accurately review, assess, and process insurance claims in Radcliff, KY, following policy guidelines and state regulations.
• Serve as the primary contact for claimants, adjusters, vendors, and internal departments to gather necessary documentation and clarify claim details.
• Investigate claims to determine coverage, liability, and appropriate settlement amounts.
• Maintain organized, timely, and compliant records for all claim files.
• Collaborate with underwriting, legal, and risk management teams to resolve complex or escalated claims.
• Detect potential fraud indicators and escalate concerns to leadership as needed.
• Generate detailed reports and summaries for management review.
• Deliver exceptional service while balancing company standards and customer needs.

Requirements

• Minimum 3 years of claims experience, ideally in property, casualty, or related insurance lines.
• Strong knowledge of insurance policies, claims procedures, and applicable state regulations.
• Excellent written and verbal communication skills, capable of conveying complex information clearly.
• Proficiency in claims management systems and standard office software.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Ability to work independently as well as part of a collaborative team.
• Professional insurance certifications (e.g., AIC) are a plus.

Benefits

• Comprehensive health coverage
• Paid time off and company-recognized holidays
• Retirement savings plan with employer contributions
• Opportunities for professional development and ongoing training
  

Apply directly to be considered for immediate review.