Expert in Relocation Experience

Location: Mostly remote, but candidates must reside within commuting distance of Nashville, TN, for periodic in-office attendance.Employment Type: Permanent, Full-TimeCompensation: $40,000 USD base salary per year, plus performance-based commission paid with every paycheck, pursuant to the Company's commission plan.About SinistarSinistar is a Canadian technology company expanding into the United States. Our mission is to simplify temporary relocation during times of loss.In practical terms, you will seek temporary housing for displaced insurance policyholders and their families who must leave their homes due to events such as fires, water damage, and other insured losses.Through our platform, we work closely with insurance carriers, adjusters, and hosts to provide a fast, human-centered, and efficient solution.As part of our continued growth, we are expanding our operations into the United States and building a team to support this market.Job OverviewWe are looking for an organized, resourceful, and results-driven individual to manage relocation files from start to finish.You will be responsible for coordinating every stage of the relocation process, including:• Communicating with displaced families• Collaborating with insurance carriers and claims adjusters• Ensuring thorough follow-up throughout the duration of each stayThis is a dynamic role where no two days are the same. We are seeking someone who enjoys solving problems, taking initiative, and moving things forward quickly while delivering a professional and compassionate client experience.Key Responsibilities• Manage multiple relocation files simultaneously• Serve as the primary point of contact for families and insurance partners• Source and coordinate temporary housing solutions tailored to client needs• Maintain clear, compassionate, and effective communication• Anticipate and resolve issues proactively• Collaborate with the team to continuously improve processes and service deliveryQualifications• 3+ years of experience in coordination, customer service, insurance, account management, or a related field• Excellent verbal and written communication skills• Ability to manage multiple priorities in a fast-paced environment• Strong organizational skills and a high degree of autonomy• Strong business acumen• Solution-oriented and results-driven mindset• Comfortable working toward performance objectives• Ability to remain calm and effective under pressure• Experience in insurance, hospitality, logistics, or customer service is considered a strong assetWhat We Offer• Mostly remote work, with some in-office attendance in Nashville• $40,000 USD annual base salary, plus performance-based commission paid with every paycheck• 12 days of paid time off (PTO)• Dynamic and collaborative work environment• Opportunity to join a rapidly growing technology company• Meaningful work that directly impacts families facing difficult circumstances• An ambitious, supportive, and solutions-oriented teamWork AuthorizationCandidates must be legally authorized to work in the United States. Sinistar is unable to sponsor employment visas for this position.Equal Employment OpportunitySinistar is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available upon request during the hiring process.As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led.By applying to this job, you are confirming that you have read and agree to the terms of our Privacy Policy.