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Job Title ServiceNow Developer/Architect

Location Reston, Virginia(Remote)

Duration 12 Months

Job Description

Candidates from Approved States ONLY: DC, MD, VA or nearby states only incase a F2F is requested

Work mode: 100% remote; Only DMV, may be F2F required (which is very likely). Driving distance only. If in DMV. Will have to be onsite 4x per year in either DC or Reston

Interview Mode: 2 rounds, video then possible f2f

Must Have:

Current Health Insurance Customer Experience Highly Preferred

Discipline 1 Certs: ITIL v4 and ServiceNow Certified System Administrator (CSA)

Discipline 2 ServiceNow ITSM = Required

Discipline 3 Very high level Developer OR Architect

Discipline 4 Can lead discovery sessions and design workflows = very important

We are looking for a ServiceNow Developer/Architect to join our clients team! The selected candidate will lead the development and implementation of ServiceNow ITSM solution from scratch, as well as provide technical guidance and mentorship to team members.

Responsibilities

- Lead the development and implementation of ServiceNow solution, including integrations, and workflow automation.

- Participate in the design and review of technical solutions and architecture.

- Develop user-centric workflows and intuitive interfaces within the ServiceNow platform.

- Work closely with project managers, business analysts, and other stakeholders to understand business requirements and translate them into technical solutions.

- Collaborate with other developers and architects to ensure that solutions are delivered on time and with the highest quality.

- Mentor and provide technical guidance to team members.

- Identify and resolve technical issues and roadblocks.

- Assist in troubleshooting, resolving production issues, and ensuring platform stability.

- Troubleshoot and debug issues with existing solutions

- Stay current on ServiceNow's best practices, trends, and new functionality.

- Collaborate with cross-functional teams to ensure seamless integration with other SNOW modules and capabilities, other systems and processes.

- Contribute to the development and maintenance of technical documentation.

- Participate in code reviews and provide feedback to ensure code quality.

- Perform other duties as needed or assigned.

Required Skills

- ServiceNow Certified System Administrator (CSA) & ITIL v4 certified

- A Bachelor's degree in Computer Science or a related field (preferred).

- 5+ years of experience as a ServiceNow Developer and Architect.

- Must have ServiceNow ITSM experience

- Excellent communication skills and ability to work collaboratively in a team environment. Prior experience working with cross functional teams to design workflows after leading discovery sessions

- Strong problem-solving and analytical skills.

- Experience with Agile development methodologies.

- Accomplished with integrating ServiceNow and other systems using APIs or other integration methods.

- Adept with JavaScript, HTML, and CSS.

- Experience with ITIL processes and service management best practices.