Location: Universal City, CA

Type: 4 months contract on W2

Schedule:

• Wednesday – Friday: 10-7
• Saturday – Sunday: 8am -5pm

Qualifications:

• True Job Title: Service Center Coordinator
• High school diploma or equivalent
• Minimum 2 years clerical and/or business administration experience
• Minimum 3 years facilities maintenance help desk experience
• Excellent communication skills is a priority as the position requires frequent liaison with others both within and outside of the Department.
• Experience and knowledge of enterprise business systems, and integrated workplace management systems.
• Proficient in Microsoft Office (Outlook, Word, & Excel)

Responsibilities:

• Operate the Facilities Ops & Eng service center responding to customer requests from phone, IWMS and email requests.
• Triage work requests and assign crew(s) to work orders
• Use the IWMS for Work Order creation, assignment, status and reporting information.
• Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.
• Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to NBCU customers and within the department.
• Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc.
• Assists Customers with how to enter requests in the IWMS customer portal and mobile app Review Work Orders for Data Quality.
• Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.
• Support Facilities Ops & Eng with work management reporting
• Support the IWMS configuration for team members, creating views specifics to trades and work teams
• Work with Finance and Facilities Ops & Eng admin teams on cost transfer analysis as needed.