Job Description: Req ID: 11533-1

Title: Workplace Experience Concierge

Job Family: Facilities Management

Background Package: CBRE Standard Package-No Drug Test

Bill Rate: XX29-$32.50

Hours: M-F 8-5pm or 7:30-4:30

Remote/Hybrid/In-Person: In-Person (Fully onsite)

Location:
321 North Clark Street
Chicago, IL

Assignment Duration: 12/13 end date (potential extension if the leave gets extended)

Potential to convert to FTE, If so, what rate: Not at this time covering a leave

Resource's typical working day:

Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed.

Displays a warm friendly, professional greeting to all those entering the property.

Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.

Maintains records and logs of service requests and tracks their status.

Responds promptly with accurate and thorough information according to the specific request.

Arranges and confirms recreational, dining, and/or business activities.

Maintains a file of services including transportation sources, accommodations, and referral contacts. Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.

Years of Experience needed: 1+ Year of professional front facing experience

Level of Education: H.S Diploma

Systems/Software proficiencies: Microsoft Office Suite

Certifications/Licenses: n/a

Top Must have Skills:
Professional
Polished
Quick thinking on their feet

Top Nice to have Skills: Previous experience in a front facing receptionist or concierge experience in a high end environment

Interview Process: 2 interviews (one phone screen & one onsite)
Additional Sills: