Ferry Terminal Agent 1, on-call Apply
ATTENTION ALL ALASKA RESIDENTS!
The Alaska Marine Highway System is seeking a dedicated, customer-focused, on-call Ferry Terminal Agent 1 to join our team in Haines, Alaska. As a Terminal Agent 1, you will play a crucial role in ensuring the safe and efficient operation of our ferry terminal facilities. Responsibilities include assisting passengers with ticketing and boarding processes, providing information and assistance, and maintaining a clean and organized terminal environment. Ideal candidates will possess strong communication skills, excellent customer service abilities, and the ability to work in a dynamic, team-oriented environment. If you're passionate about providing top-notch service and are excited to be part of Alaska's essential transportation network, we encourage you to apply and embark on this rewarding journey with us.
What you will be doing:
Our organization, mission, and culture:
The benefits of joining our team:
The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.
Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.
Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:
- Computer Skills: Uses computers, software applications, databases, and automated systems toaccomplish work.Attention to detail: Is thorough when performing work and is conscientious about attending to detail.
- Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
- Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
- Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
To view the general description and example of duties for an Ferry Terminal Agena 1, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
Minimum Qualifications
One year of experience performing any combination of duties that included significant c
One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property. Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels.
Special Note:
33 CFR, Part 105, and US Coast Guard NVIC 03-07 require that all incumbents performing the essential duties and responsibilities of this job class maintain a Transportation Worker Identification Credential (TWIC) for access to federally-defined restricted areas within a maritime facility. Continued employment is contingent upon obtaining and maintaining a valid TWIC within 30 days of employment.
The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.
Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.
Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.
Additional Required Information
LEGAL EMPLOYMENT
SUPPLEMENTAL QUESTIONS
RECRUITMENT SCOPE
Please be sure to check our residency definition to determine if you qualify.
WORK EXPERIENCE
EDUCATION
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
MULTIPLE VACANCIES
EEO STATEMENT
APPLICATION NOTICE
NOTICE
Contact Information
For applicant password assistance please visit:
For specific information in reference to the position please contact the hiring manager at:
Name: Ryan Ackerman
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://doa.alaska.gov/drb/programs/index.html for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://doa.alaska.gov/drb/programs/index.html for additional information.
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
- Personal leave with an accrual rate increase based on time served
- Eleven paid holidays a year
Send Us Your Feedback
![...](/assets/img/apply-once-done.jpg)
Sign In
Please check your email. We have sent you a password reset link. This link will expire in one hour.
Please input your account's email
![...](/assets/img/apply-once-done.jpg)
Apply to this Job
Already have account? Login here
Send this job to my email
Please wait..!!