Field Chief Technology Officer (CTO)

Field Chief Technology Officer (CTO) About the Company AI-powered ITSM & enterprise service management platform with autonomous AI coworkers IndustryInternet TypePrivately Held, VC-backed Founded2022 Employees51-200 Specialties itsmesmit automationagentic itsmai itsmenterprise it automationai workforceemployee experienceenterprise ai workforceservicenow alternativeenterprise it opsenterprise ai it opsdigital transformationenterprise ai itsmai service deliveryai coworkersai esmagentic esmenterprise it service automationmodern cmdband it service automation About the Role The Company is seeking a Field Chief Technology Officer to lead technical strategy for complex enterprise opportunities and advise senior technology executives. Responsibilities include addressing architecture and security concerns, shaping migration or coexistence plans, and connecting technical decisions to business cases and measurable outcomes. The role also involves building prototypes, integrations, reference architectures, and reusable technical playbooks; partnering with product and engineering teams to prioritize customer feedback; and contributing to industry thought leadership and executive forums. Candidates should have 15 or more years of enterprise technology experience, including time in a senior technical leadership role, and deep knowledge of IT service management, enterprise service management, and IT operations. Strong hands-on expertise in modern AI—including large language models, retrieval-augmented generation, agent architectures, evaluation, and AI security and governance—is required, along with the ability to build production-quality software using Python, TypeScript, or similar languages. Applicants should bring executive presence, experience influencing complex enterprise deals, and the commercial judgment to connect technology with business outcomes. Strong communication and public-speaking skills, a builder’s mindset, and comfort working in an ambiguous, fast-moving environment are also important. Hiring Manager TitleHead of Sales, Global Accounts Functions Information TechnologyStrategy