Field Engineer Apply
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.
Position: Field Engineer 3
Location: Baltimore, MD 21230
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift: 8:00-5:00 (M-F)
Job Description:
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop and laptop computers, printers, and standard software at customer sites and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing hardware and software products.
- This role requires MAC OSx, Windows 10/11, Service Now and Office 365 Suite experience in a professional setting. A/V experience would be a plus.
Responsibilities:
- Provides support for software and hardware for desktops and laptops
- Provides maintenance and support on legacy products
- Installs and maintains PCs and associated software and peripherals
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs and client approved applications
- Provides follow-up on problems or escalation
- Maintains a high degree of professionalism in actions, demeanor, and dress. C-Level support will be required.
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- May be required to assist with support of servers or network devices with guidance through support. Certification not required
Must Haves:
- MAC OSx
- Windows 10/11
- Service Now
- Office 365 Suite experience in a professional setting.
- C-Level support will be required.
- A/V experience would be a plus.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
