Field Engineer

Insight Global is looking for a East Coast Field Engineer to sit onsite in NYC 5X weekly, with flexibility for some travel. The East Region Field Engineer will be managing site projects and systems support of physical security functions.Required Skills & Experience* 3-5+ years' experience Enterprise Lenel and Genetec systems with active certifications in both. * Work experience managing Physical Access Control and Video (CCTV) Systems (i.e., Lenel, Genetec) * Work experience in interpreting system transaction logs of peripheral devices (i.e. CCTV cameras, video recorders, access readers) * Active product certifications in Lenel OnGuard or Genetec Security Center * Demonstrated negotiation and problem resolution skills * Ability to communicate effectively both written and verbally to stakeholders and engineersResponsibilitiesProvide end-user support of applications and assist with trouble-shooting issues for applications used by Physical Security operationsMaintain system healthManage day to day site issuesAccess Control Systems: Enterprise Lenel On GuardVideo: Genetec Security CenterSystem monitoring – Lenel, Genetec - cameras; archivers; readers, etcEnd-user system training: HID SAFE, Lenel, GenetecLiaison between business security operations and NBCU Engineering teamsDocument as-is / to be process necessary for day to day supportIncident Response - provide remote & on premises support for hardware and software issues as neededManage and support multiple NBCUniversal projects supporting access control and video infrastructure and software solutions24 X 7 systems support on an on-call rotation basisChange Management – implement and changes impacting production systemsParticipate in system upgradesPolicy Alignment/Execution - able to assess impact for Global initiatives impact to local site businessesAlign vendor activities based on business prioritiesCoordinate application installs with local desktop client servicesManage demand via AutoNow ticketing systemDevelop and partner with security operations and third-party vendors to generate Scope of Work documents for site expansionDocument business processes and requirements in the sourcing of new technology solutionsProvide ongoing engagement and communications to business and IT managementDevelop and deliver presentations to executive, business stakeholders and IT ManagementEnsure the quality of services and solutions to application user base, other application ownersCollaborate with other NBCU engineering technology groups to identify achievable solutions, manage scopeAbility to generate and manage project status reports, meeting minutesAbility to estimate project effort and maintain project budgetsAbility to prioritize and handle multiple projects and initiativesProficiency in Microsoft Office Suite: Project, Excel, PowerPoint, Word, Visio, TEAMSPerform back-up functions of other team members when neededFoster automation using AI toolsCompensation: $50-$55hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.