Field Engineer

Circle K / GetGo Remote Equipment Monitoring Installation

Position Summary
Seeking dependable contingent IT field technicians to install and commission Ecolab KitchenIQ Remote Equipment Monitoring equipment at Circle K / GetGo store locations. Technicians will work independently from standardized installation instructions to deploy temperature sensors and a cellular cloud connector, validate device connectivity through a mobile application, document the completed work, and obtain store-leader acknowledgment.
The work is limited to installation and commissioning of REM devices. It does not include electrical work, construction, equipment repair, structured cabling, or ongoing break/fix support.

Primary Responsibilities

• Arrive at the assigned location within the scheduled service window and check in with the store leader using the provided authorization information.
• Locate and inventory the Ecolab installation kit and confirm sensor, cloud connector, thermometer, and consumable quantities.
• Survey the designated refrigeration and food-storage equipment and confirm which units require monitoring.
• Commission one cellular cloud connector and approximately 5 to 19 wireless temperature sensors, depending on the store configuration.
• Use the Ecolab KitchenIQ mobile application to select the correct store, register equipment, scan device QR codes, apply the required naming convention, and verify temperature readings.
• Temporarily position the cloud connector, validate connectivity for every sensor, relocate the connector when needed, and permanently mount it only after all devices meet the approved signal-strength requirement.
• Clean and dry mounting surfaces, apply sensors in accordance with the placement guide, and verify that sensors are securely attached.
• Complete the installation checklist, record arrival and departure times, document equipment quantities and exceptions, capture required photographs, and obtain store-leader acknowledgment.
• Walk the store leader through the completed installation and confirm that installed sensors are visible and functioning in KitchenIQ.
• Document unused equipment and follow the established FedEx return process rather than leaving surplus sensors at the store.
• Use the designated Microsoft Teams installation-support chat for technical questions, access issues, missing materials, or installation exceptions.

Required Skills and Experience

• Previous experience as a field service technician, desktop support technician, deployment technician, smart-hands technician, or low-voltage device installer.
• Comfortable using Android or Apple mobile applications, scanning QR codes, entering device information, and navigating location-based equipment records.
• Basic understanding of cellular or wireless signal strength, device commissioning, connectivity validation, and troubleshooting.
• Ability to follow detailed installation guides, equipment-placement photographs, checklists, and naming standards.
• Strong attention to detail when matching store numbers, device quantities, equipment names, and installation records.
• Ability to work independently in an active convenience-store and food-service environment without disrupting store operations.
• Professional customer-service skills and the ability to communicate clearly with store leaders and remote support personnel.
• Reliable transportation and willingness to travel between multiple geographically grouped sites.
• Ability to take clear installation photographs and submit electronic forms or work-order notes from a mobile device or laptop.

Technician-Provided Tools

• Smartphone with current Android or iOS operating system, camera, QR-code capability, and reliable cellular data.
• Laptop or tablet when required for work-order, email, or documentation submission.
• Standard field-service hand tools, including screwdrivers, flashlight, measuring tape, and basic cleaning supplies.
• Portable battery pack and charging cables.
• Paper towels or lint-free cloths for drying cleaned mounting surfaces.
• Appropriate closed-toe, slip-resistant footwear and any site-required personal protective equipment.
• Installation kits are expected to include the temperature sensors, cloud connector, power components, mounting materials, and alcohol wipes. Technicians should not perform drilling, electrical work, construction, or other activities outside the approved installation guide. Any requirement for a step stool, ladder, specialized PPE, or additional mounting supplies must be confirmed before dispatch.

Training and Readiness

• Selected technicians must complete the recorded Circle K / GetGo installation training and review the current installation guide before being dispatched. Training covers KitchenIQ access, cloud connector commissioning, sensor registration and placement, connectivity validation, store checkout, photo evidence, equipment returns, and escalation procedures.