Field Representative II, MS Onsite Technical Support. Managed Services Onsite Apply
Pay Rate: $21
Dress Code: Casual office, tennis shoes
COVID Requirements: No
Driving: No driving
Interview Type: In -person
Candidate will be sorting mail incoming/outgoing, envelope stuffing, inserter machine operator on a daily basis. There will be a lot of standing and moving at fast pace around machine. Lifting to 30 lbs regularly. Free parking once working. This is a temp to hire position(6months from date submitted for temp assignment). The manager is looking or a self-driven but team player, needs to be able to work with others and hand off work for breaks. Not intimidated my inserter machines.
Shift timings: 7:00 AM to 4:00 PM
Job Type: Temp to Engage
Requirements:
Required:
Requires high school diploma or equivalent.
Requires minimum of 3 years of related experience; 5 years is preferred.
KNOWLEDGE, SKILLS AND ABILITIES
Excellent customer service skills
Good organizational skills and ability to prioritize
Ability to use, calibrate and troubleshoot office and complex technical equipment,
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
Work assignments are diversified.
Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information
Minimal physical effort required.
Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Occasionally lifting up to 70 lbs. (cases of paper, etc.)
Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
Responsibilities:
POSITION PROFILE May do one or more of the following for high-end equipment (segment 5+); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director.MS Operations. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES - Follows Ricoh Service Excellence performance requirements. - Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services. - Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner. - Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work. - Achieves Time Productive statistics by meeting standards established by the facility. - Maintains all required reporting tools. - Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals. - Demonstrates the ability to transfer files electronically by sending files from the network to color equipment. - Produces “error-free/perfect work” by demonstrating the operational knowledge of the use of the duplication equipment used in the location. - Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment. - Troubleshoots all hardware and software issues with equipment. - Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure. - Presents professional appearance to clients by dressing in a professional attire according to company standards. - Presents a clean and organized working area. - Maintains and orders inventories of equipment parts in accordance with company guidelines and processes. - Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime. - Organizes a “job” by validating job name and number, reading instructions on the Job Request Form and organizing supplies. - Performs a full range of servicing and repair service procedures including diagnostics, JOB TITLE: Technical Specialist.MS Ops Position Description Page 2 MARCH, 2012 installation, removal and retrofits on a core set of highly complex office products. - Demonstrates required digital competencies associated with assigned products and level assignments. - Performs troubleshooting and repairs or replaces equipment components as necessary. - Completes technical training on new equipment as assigned. - Performs other duties as assigned.
Skills: customer service, Print Production, priniting

