Field Service Engineer

Job Title Field Service Engineer
Duration Fulltime
Locations Boise, ID

Position Summary:

Client is seeking a hands-on Field Service Engineer to support advanced semiconductor metrology systems at a customer site in Boise. This role is the technical face of Client in the field: maintaining system performance, resolving complex equipment issues, supporting installations and upgrades, and building trusted relationships with customer engineering and operations teams.

Key Responsibilities:

• Support Client systems and end users in accordance with warranty and service support agreements.
• Diagnose and resolve electrical, mechanical, high-vacuum, software, and system-integration issues using structured troubleshooting methods.
• Perform preventive and corrective maintenance and support new equipment installations, add-ons, upgrades, and system qualification activities.
• Serve as the on-site liaison among the customer, Client Technical Support, Applications, Sales, and R&D teams; communicate status, risk, and next actions clearly.
• Maintain accurate service records and provide regular activity, performance, and issue reports to customer stakeholders and Client management.
• Train and retrain customer users to promote safe operation, proper equipment use, and a strong working level of system knowledge.
• Manage assigned spare-parts inventory, recommend appropriate stock levels, repair components when applicable, and ensure backup systems are stored and available when needed.
• Support customer evaluations and provide technically grounded information that helps Client's commercial and applications teams.
• Follow all customer-site requirements for safety, cleanroom conduct, security, confidentiality, ergonomics, and professional behavior.
• Provide support during the schedule defined by the service agreement and respond outside normal business hours, including weekends, when customer needs require it.

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline; equivalent relevant experience will be considered.
• At least 3 years of experience supporting complex electromechanical equipment, preferably within semiconductor manufacturing, capital equipment, or precision metrology.
• Strong electrical and mechanical aptitude with demonstrated independent troubleshooting ability; high-vacuum experience is strongly preferred.
• Ability to provide first-level software troubleshooting and technical support.
• Working knowledge of semiconductor equipment integration and communication protocols such as SECS/GEM and HSMS.
• Understanding of semiconductor-fab practices, safety standards, ergonomics, and yield requirements.
• Ability to perform hands-on work in a cleanroom, including bending, crawling, and working in and around semiconductor equipment systems.
• Ability to meet customer-site access, training, and safety requirements.