Field Service ManagerThe Field Service Manager supervises the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation. Essential functions include managing service technicians, proper training and development of human resources, hiring and terminating service technicians, keeping abreast of technological improvements, inspecting the work of service technicians, reconciling customer complaints, maintaining service department vehicles, providing cost estimates for equipment installations, performing other work-related duties, and having leadership skills, strong communication and interpersonal skills, focused on customer service, technical, mechanical and analytical skills, ability to work independently and in a dynamic environment, dependability, flexibility, delegation and follow-up skills with an emphasis on quality control, and ability and interest in training others. Education required is a high school diploma. Certifications required include a Master Oil Burner License and CETP propane certification.There is frequent communication with the Administrative Service Manager, service dispatchers, company sales personnel, technicians, local and state fire officials, building inspectors, and customers. The Field Service Manager determines the labor hours required and prepares labor cost reports for company sales personnel as part of the installation estimates submitted to customers. Assists the Administrative Service Manager with service department scheduling to balance emergencies, customer service, and budgetary considerations. The Field Service Manager oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness. Office equipment used includes a calculator, networked personal computer, various printers, photocopiers, FAX machine, and telephone. In addition, the Field Service Manager uses and must be familiar with all types of heating equipment and the equipment and tools necessary for installations. Temperatures can vary from below zero to above 90 degrees, depending on the season. Since the job involves working with devices that burn petroleum products, there is some exposure to the product and fumes. The work area is occasionally cramped with little headroom and can range from clean to very dirty. The Field Service Manager, when working on site, can be expected to move various sized objects weighing from a few ounces to over 100 pounds. When very heavy objects are moved, the Manager, as well as technicians, should request assistance.