Field Service ManagerLegrand has an exciting opportunity for a Field Service Manager to join the Lighting Sector Kenall Team in Kenosha, WI. The Field Service Manager will support Kenall's post-sales field service team, which is responsible for installation assistance, resolving customer issues and warranty claims. As the leader of the field service team, assist with determining root cause with installation, product/application issues and warranty claims. This is a dynamic and highly visible position that will be exposed to all areas of the company while working with members of quality, engineering, operations and sales to provide quick and accurate resolutions to customer problems.Team Leadership - Manage, train, and support a team of field service technicians. Set performance goals, conduct evaluations, and foster a culture of accountability and continuous improvement. Manage warranty claims and the company database of warranty and field related claims.Customer Engagement Be the key point of contact for escalated service issues and ensure timely resolution. Negotiate labor proposals with outside contractors as needed. Be the voice of the customer when interacting with engineering and operations.Reporting & Analysis Monitor KPI such as response time, service Quality and customer feedback. Lead Field service root cause analysis. Analyze field data and summarize into clear, cohesive, and informative presentations. Assure the groups compliance with delegation of authority and other Legrand HR policies. Works with the quality organization to identify and resolve field issues.Required SkillsQualifications:Minimum 2 years previous field service experience in a leadership role.Experience with LED lighting systems and lighting industry experience.Excellent verbal/written communication skills.4-year technical degree, preferred. Associate degree with related experience considered.Ability to work closely with sales, engineering, quality, operations and product management and finance on identification and prioritization of post sales activities.Ability to work in Microsoft Outlook, Word, Excel, PowerPoint and ERP systems.Strong electrical and mechanical aptitude.Comfortable working with AC and DC voltage when analyzing issues.Working knowledge of test and diagnostic equipment such as a multi-meter.Demonstrated ability of strong customer focus and technical skills with strong electrical and mechanical aptitude.Ability to work with other departments in identifying and solving problems.Willingness to travel as needed (up to 10-15%).