Field Service Manager

Recognized by Clarivate, Forbes, the Human Rights Campaign, and Military Friendly® for innovation, workplace excellence, inclusion, and veteran support.

A global building automation and industrial technology company with 100+ years of history, 25,000+ patents, and 7,000+ engineers, operating across 70+ countries and 4 major business areas. Its technologies support industries including buildings, manufacturing, healthcare, data centers, and utilities worldwide.

• 401(k) match: Employer matches 87.5% of the first 8% of eligible pay, up to 7% of base salary; generally fully vested after 3 years.
• Education support: Up to $5,250/year for eligible undergraduate programs and $7,500/year for graduate programs.
• Paid parental leave: 8 weeks (40 business days) for birth, adoption, or foster-care placement.
• Paid time off: 56 hours of paid sick time annually, plus vacation and 12 paid holidays.
• Health coverage: Medical, dental, and vision plans, including an HSA-eligible medical option and 100% in-network preventive care.
• HSA & FSA: Tax-advantaged accounts for eligible healthcare, dental, vision, and dependent-care expenses.
• Disability coverage: Short-Term Disability provides 100% of base pay for up to 8 weeks, then 70% through week 26; Long-Term Disability provides 60% of base pay after Short-Term Disability.
• Employee support: Company-paid with 8 sessions per issue per year, plus health and wellness resources.
• Employee support: Company-paid Employee Assistance Program with 8 sessions per issue per year, plus health and wellness resources.
• Insurance & discounts: Company-paid basic life insurance of 1× annual base pay, Accidental Death & Dismemberment coverage, Business Travel Accident Insurance, and employee discounts.

Benefits may vary by location, position, employee classification, and eligibility.

• Proven field service or technical operations leadership, including team development, relevant technical knowledge, and operational improvement.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.
• Bachelor's degree in Engineering or a related field; advanced technical, business, or operations degree preferred.
• Experience with service systems, automation, contracts, customer support, and financial or P&L management.

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.