Field Service SupervisorEver since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.The Field Service Supervisor (FSS) reports directly to the Regional Service Manager and is the front line leader for Technicians in the field. The FSS is responsible for ensuring that each Technician meets Sunrun operating standards for safety and performance.Successful Field Service Supervisors will spend the majority of their time in the field actively supervising and coaching Technicians to provide the best outcomes for Sunrun customers. Additionally, they will lead by example and resolve some service cases as individual contributors in the field.Essential Duties and ResponsibilitiesField Technician OversightManagement of 8-10 Field Service Technicians including oversight of safety, truck stock inventory, case closure performance, skills training and timekeeping/overtimePerformance management and coaching for Technicians who are not meeting Sunrun standardsDaily syncs with assigned Field Service technicians to ensure they are set up for success and continued communication with their team throughout the dayDaily management of schedules to ensure that Technicians are able to successfully service as many customers as possibleDaily updates to the Regional Manager and weekly reports outlining Service Technician performanceIndividual ContributionComplete Service Appointments as an individual contributor, with volume dictated by the Regional Service Manager (~30% of working hours)Exceed established Technician performance metrics such as Success Rate and Completion rateAssist the Regional Service Manager (RSM) with customer escalations and be the primary responder for hazardous situations, executive escalations and other urgent cases as neededAll members of the Service Team are expected to take part in miscellaneous projects and initiatives as needed based on business needsQualificationsMinimum QualificationsExperience as a Sr. Service Technician, Certified Technician or Sr. Certified Technician (or the equivalent) is required. Prior supervisory/management experience is strongly preferred.Minimum 3 years of residential solar experience required.Valid state or local Electrical Journeyman certification or license preferred. (May be a requirement in some states)Working knowledge of current NEC codesHigh degree of knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operateHigh school diploma or equivalent required, post-secondary education or certification preferred.Must have a valid driver's license, maintain a clean driving record, and the ability to pass a background check.Proficient in Google Suite, Salesforce, Dispatch console (or equivalent scheduling software) and TableauAdditional QualificationsPositive attitude; not easily flustered, motivated team player, looking to succeed.Experience multi-tasking, having the ability to manage your team while maintaining a high level for performance for individual tasksOutstanding communication skills, including excellent listening skills - in writing and presentations, over the phone, and face-to-faceStrong work ethic, analytical, understands how to manage people effectively, and leads by example. Able and willing to dive deep, get involved, and do the things that need to get done.Direct experience repairing Solar and Battery Equipment.Direct experience with Solar and Battery equipment manufacturer online portals, RMA processes and troubleshooting steps.Physical DemandsAbility to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balanceAbility to climb laddersAbility to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidityAbility to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinchingAbility to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipmentAbility to work and maintain balance on roofs and other areas of heightAbility to work in the sun and possibly low light conditionsAbility to walk on rafters, roof tiles, and roof shingles without damageAbility to distinguish colors such as red, black, yellow, white, greenAbility to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouchingAbility to hear verbal commands and warningsAbility to work with chemicals using appropriate protections