Job Title: Field Service Support Technician

Location: Pecos, TX 79772 (Day 1 Onsite)

Mode : Contract (6+ Months)

Responsibilities for this position may include but are not limited to:

• Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
• Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays
• Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
• Understand and follow direction provided by the team leads and managers of different products and towers.
• Document recurring issues in the Knowledge Base
• Document in detail case status and tasks / work completed with end users in the ITSM system
• Responsible for racking and stacking of physical devices
• Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
• Basic Networking troubleshooting skills
• Perform MACD (move, add, change, delete) activities for end user LAN and voice devices
• Connect to device console and sharing screen through Microsoft teams/Webex
• Follow the critical incident process
• Follow required safety protocols and complete regular trainings on safety and compliance

Required Qualifications:

• Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
  • Mobile Device Management and Mobile Web Apps, iOS, etc.
  • Active Directory Administration
  • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
  • Microsoft Office 365 support and advanced troubleshooting.
  • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
  • General knowledge/troubleshooting for Macs
  • General knowledge/troubleshooting for Networking
  • General knowledge of Microsoft Intune
  • Printers
  • Video Conferencing system support
  • Understand and troubleshoot Azure MFA
  • Desktop imaging
  • Strong customer service skills