Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays
Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
Understand and follow direction provided by the team leads and managers of different products and towers.
Document recurring issues in the Knowledge Base
Document in detail case status and tasks / work completed with end users in the ITSM system
Responsible for racking and stacking of physical devices
Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
Basic Networking troubleshooting skills
Perform MACD (move, add, change, delete) activities for end user LAN and voice devices
Connect to device console and sharing screen through Microsoft teams/Webex
Follow the critical incident process
Follow required safety protocols and complete regular trainings on safety and compliance

Required Qualifications:
Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
o Mobile Device Management and Mobile Web Apps, iOS, etc.
o Active Directory Administration
o Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
o Microsoft Office 365 support and advanced troubleshooting.
o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
o General knowledge/troubleshooting for Macs
o General knowledge/troubleshooting for Networking
o General knowledge of Microsoft Intune
o Printers
o Video Conferencing system support
o Understand and troubleshoot Azure MFA
o Desktop imaging
o Strong customer service skills