Specific Duties

• Responsible for commissioning, maintaining, and providing emergency support on power electronics at customer sites within the assigned regional coverage area.
• Conducts commissioning-focused design reviews, prepares commissioning test procedures and reports, and oversees on-site testing.
• Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
• Attends periodic training on various OEM units and standard operating procedures (SOPs), including testing equipment and rebuilding older systems.
• Troubleshoots maintenance or operational issues in collaboration with technical support teams.
• Assists in developing Methods of Procedures (MOPs) and consults with supervisors regarding complex issues and developments.

Job Requirements

• 3-5+ years of experience in the critical power industry, with the ability to troubleshoot equipment such as UPS, batteries, PDUs, STS, etc., down to the component level.
• Proficiency with hand tools and test equipment.
• Strong verbal and written communication skills, along with excellent customer service abilities.
• Ability to provide high-quality service and complete field service reports in a timely manner.
• Familiarity with manufacturer specifications for power equipment.
• Capability to work independently and demonstrate resourcefulness in problem-solving.
• Physical ability to perform repeated bending and lifting of up to 100 lbs. when required.
• Ability to offer proactive recommendations to clients based on site assessments.
• Willingness to work nights and weekends as needed.
• Knowledge of general computer hardware and software applications.
• Experience with third-party UPS service is a plus.
• OEM factory training or experience with brands such as Liebert/Emerson/Vertiv, APC/MGE/Schneider, or Eaton/Powerware is required.
• A technical degree is preferred.
• Military experience and training are a plus.

Educational Background

• Graduate of a two-year accredited technical school in an engineering or technical field
  OR
• Three to five years of technician experience in a related power electronics field or industry