Field Service Technician - Commercial Security Systems

General Description The Field Service Technician is responsible for handling all tasks within their assigned area to repair, maintain, and install security systems. This includes but is not limited to access control, video security, intrusion, alarm, infant protection, and intercom systems. Position Responsibilities And Expectations Responds to all service calls within their assigned area within guaranteed response times and with objective of restoring system(s) to full functionality. Properly installs systems according to Tech Systems Installation Standards. Possesses the ability to read and interpret blueprints and schematics. Ensures that all tasks are handled properly in accordance with Tech Systems’ policies and procedures. Identifies manufacturer revisions, upgrades, and installs independently. Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks. Updates tickets in service and project tracking system. Must accurately account for company inventory and resources in their possession. Performs system Preventive Maintenance inspections according to policy and procedures. Assists with other technical support issues, as needed. Attends to other matters and duties necessitated as assigned by the Regional Manager or executive staff of Tech Systems. Minimum Qualifications Education : High School Diploma or equivalent. Experience : At least two (2) years prior work experience in commercial security systems installation or service. Must have networking skills and 1-year experience programming access and video systems. Knowledge, Skills, & Competency : Possess minimum factory and/or internal security system certifications to work independently. Must have basic computer skills, including working knowledge of Microsoft based products (MS Word, Excel, Outlook), Smartsheet, and IT skillset with understanding of best practices when it comes to IP systems. Excellent customer service skills and sense of urgency when attending to customer needs. Strong ability to manage multiple projects simultaneously. Strong critical thinking and problem resolution skills. Detail-oriented with excellent organizational skills. Work accurately, efficiently, and independently, demonstrating proficiency in all systems installed in service area. Observe all safety regulations, rules, and work in a safe and cautious manner. Excellent communication skills, verbally and in writing. Strong time management skills and ability to meet deadlines. Strong interpersonal skills and ability to work with and build teams of employees, and interact effectively with Tech Systems staff, vendors, and customers. Driver’s License : Must have a valid driver’s license and a clean driving record satisfactory to Tech Systems’ automobile insurance carrier. Physical Demands and Working Conditions Job duties are performed at client sites. The job requires regular physical activity, including walking, standing, sitting, climbing, stooping, and lifting objects weighing up to 50 pounds (occasionally more). Job duties may involve exposure to hazards such as electricity and electrical wiring. The job requires driving and other travel. #J-18808-Ljbffr