Field Service Technician

Position: Field Service TechnicianStart: 11/16/2026Location: Phoenix, AZ(13 weeks of training in Indianapolis, IN)Contract: 18 months (with possibility of extension up to 3-years)Job Description:Our client, one of the largest biotechnology and most progressive Life Sciences companies, is seeking an energetic professional to join their enterprise support team. Our client is focused on translating excellence in science into effective medicines and diagnostics for patients. Our client partners with some of the largest hospitals and health systems in the US! This role is an opportunity to join their field services and customer support organization that travels the country to support some of its premier hospital partnerships. This Planned Activity Specialist will travel across their designated city/state to various sites where they will attend and provide proactive maintenance to laboratory analyzers.Assay addition & application installation on laboratory analyzers, which consists of:Schedule appointment with customer and set customer expectationsConfigure new assay, calibrator, controls & load reagent, calibrate, evaluate QCRun precision, linearity, and correlationsAssist with interfacing of new assayEvaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)Determines cost effective repair/resolutions to minimize customer downtimeProvides feedback and documents product failure trends and service ability issuesResponsible for ensuring and maximizing customer satisfaction with equipment and related productsIdentifies revenue generating and cost saving opportunities.Maintains expenses within departmental guidelines and controls inventory and all company propertyQualifications:Bachelor's degree in a Biomedical or equivalent field (preferred)Effective communication skills, helpful customer interaction, and organizationally soundExperience with preventative maintenance and troubleshooting machinery/hardware using established procedures preferably in a laboratory or healthcare setting (preferred)Med Tech background huge plus but not required