Field Service Technician

Field Service Technician – UPS & Critical Power

Location: Pittsburgh, PA

Employment Type: Full-time

About the Opportunity

Purple Drive is hiring a Field Service Technician for our Fortune 500 client, a global leader in critical infrastructure technology and services.

This hands-on role supports small to medium Uninterruptible Power Supply (UPS) systems, Power Distribution Units (PDUs), and battery systems for retail, financial, municipal, and other commercial customers. You will perform scheduled maintenance and break-fix service while receiving classroom and on-the-job technical training.

Key Responsibilities

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• Perform preventive maintenance, troubleshooting, and repairs on UPS, PDU, and battery systems according to training and established procedures.
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• Provide on-site and telephone technical assistance to customers.
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• Use electrical and electronic test equipment to evaluate equipment and operating conditions.
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• Follow technical manuals, service procedures, safety bulletins, and equipment change notices.
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• Coordinate with technical support to resolve equipment issues and escalate concerns when needed.
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• Communicate arrival times, service progress, and completed work to customers.
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• Complete service reports, time entries, expense reports, and inventory records accurately and on time.
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• Maintain company-provided tools, test equipment, PPE, and service vehicle.
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• Follow safety requirements and meet customer response-time expectations.
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Qualifications

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• High school diploma or vocational school diploma.
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• Relevant technical background, which may include 0–2 years of industry experience or 2–4 years of military experience in a related technical field.
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• An associate degree in Electrical/Electronic Engineering Technology or Mechanical Engineering Technology, completed or in progress, is preferred.
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• Familiarity with electrical/electronic fundamentals and test equipment.
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• Ability to follow written technical instructions and perform basic troubleshooting and repairs with appropriate supervision.
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• Strong communication, customer service, organization, and time-management skills.
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• Proficiency with Microsoft Office and the ability to learn service software.
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• Valid driver’s license.
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Work Environment & Physical Requirements

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• Travel to customer locations is required.
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• Flexibility to work evenings, weekends, and holidays as needed.
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• Work may involve standing, walking, climbing, kneeling, bending, and working in confined areas.
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• Ability to regularly lift up to 50 pounds and occasionally up to 75 pounds, with reasonable accommodation where applicable.
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• Employment is contingent upon successful completion of required pre-employment drug screening, background verification, and motor vehicle records checks.
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Benefits & Development

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• Company vehicle, smartphone, laptop, PPE, and service tools.
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• Hands-on technical training and ongoing professional development.
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• Access to 24/7 technical support and extensive service resources.
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• Medical, dental, and vision coverage.
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• 401(k), profit sharing, and paid time off, subject to applicable plan terms.
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• Candidates with relevant military technical experience are encouraged to apply.
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Interested? Apply through LinkedIn or send your resume to