About the Company

Our client is a stable and fast-growing company specializing in lime slaking equipment, odor control and chlorine scrubber equipment and aftermarket services, and chemical feed equipment for drinking water and wastewater applications.

About the Role

Our client has an opening for a full-time Field Service Technician. Candidates should be ready for a diverse role that has a direct impact on project success. With the direction of the Aftermarket Manager, this position will provide professional service and support to customers by performing system inspections, maintenance, repairs, and startups of the water treatment equipment provided by the client. Additionally, the technician will perform various functions within the manufacturing facility including manufacturing, wiring, and in-house factory acceptance testing. The successful candidate will be a self-starter with a customer-centric personality, strong communication skills, and MS Office proficiency. This position is based out of Poway, California facility.

Responsibilities

• Comply with safety and personal protective equipment policies since customer sites may allow exposure to dangerous or hazardous conditions.
• Frequent travel to customer sites to complete tasks. Travel is estimated at up to 60% but may vary depending on company needs.
• Have and maintain a valid driver's license with a clean driving record (MVR will be run regularly).
• Lead and perform system inspections, maintenance, repairs, and startup services for water and wastewater treatment equipment.
• Ensure site work is carried out efficiently, for completion by the required timeline.
• Complete service reports, documenting repairs, maintenance, or warranty services performed.
• Make technical recommendations to customer maintenance technicians and treatment plant operators.
• Provide on-site training to customer personnel on proper operation & maintenance of equipment.
• Work with engineering, project management, and sales teams to resolve escalated problems.
• Maintain customer satisfaction and ensure effective communication between customers and project team members.
• Perform factory acceptance testing.
• Perform other tasks as assigned.

Qualifications

• Minimal 3 years of experience working with industrial equipment, wiring machinery, running conduit, small industrial control panel assembly, and/or factory testing.
• Daily use of small hand tools (grinders, drills, wrenches, etc.) for mechanical assembly, light material handling, and forklift operation.
• Knowledge of industrial electrical wiring, installation of conduit, medium & low voltage motors, and ability to read schematics is required.
• Mechanical aptitude, positive attitude, and knowledge of safety requirements are a must.
• Detail-oriented, organized, self-starter, and able to handle multiple projects at the same time.
• Basic computer skills and ability to use basic functions of Microsoft Office for reports and time and record keeping.
• Strong oral, written and interpersonal communication skills.
• Ability to work well with others, and with minimal supervision.
• Ability and willingness to travel to customer sites and, on occasion, between facilities (up to 60% of the time).

Preferred Skills

• Ability to diagnose technical problems and determine proper solutions.
• Self-motivated with ability to work and think well independently.
• General control panel building experience a plus.
• Valid passport with ability to travel internationally.

Pay range and compensation package

Not specified in the job description.

Equal Opportunity Statement

Our client is committed to diversity and inclusivity in the workplace.