Field Service Technician

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).Key Responsibilities:Installation and Commissioning:Install and commission SWAN analytical instruments at customer locations.Ensure proper calibration and configuration to meet customer specifications.Preventive Maintenance:Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.Keep detailed maintenance records and update service documentation.Technical Support:Provide exceptional technical support to customers via phone, email, and on-site visits.Troubleshoot and diagnose issues with instruments promptly and effectively.Repair and Upgrades:Perform instrument repairs, replacements, and upgrades as required.Coordinate with the support admin and manager to source and order replacement parts.Customer Training:Train customers on the proper use, maintenance, and calibration of SWAN instruments.Offer guidance on optimizing instrument performance.Documentation:Maintain accurate service records, equipment logs, and reports.Ensure timely submission of service reports and required documentation.Continuous Learning:Stay up to date with SWAN's product advancements and industry trends.Participate in training programs and workshops to enhance technical knowledge.