Field Services Engineer

Field Services EngineerLocation: New York, NY (Onsite with local travel to client locations)Job Type: Contract-to-HireWork Authorization: Must be authorized to work on a W2 basis. No C2C, CTH, or sponsorship available.OverviewWe are seeking a Field Services Engineer to provide onsite technical support for end users across client environments in the New York City area. The ideal candidate will have prior experience working for a Managed Service Provider (MSP) and possess strong troubleshooting skills across desktop, mobile, infrastructure, and networking technologies.Required Qualifications1-3 years of end-user support experiencePrevious Managed Service Provider (MSP) experience requiredStrong customer service and communication skillsExperience supporting Windows desktop environmentsWorking knowledge of Active Directory administrationExperience with VMware virtualization technologiesUnderstanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routing, and switchingExperience supporting and troubleshooting Android and iOS devicesAbility to diagnose and resolve hardware and software issuesExperience with desktop, laptop, printer, and peripheral supportResponsibilitiesProvide onsite and remote technical support to end usersTroubleshoot hardware, software, networking, and connectivity issuesConfigure, deploy, and maintain desktop and mobile devicesSupport Active Directory user administration and access managementAssist with VPN connectivity and remote access solutionsEscalate and track issues through resolutionTravel to client locations throughout the NYC area as neededDeliver exceptional customer service while managing multiple support requestsPreferred QualificationsExperience supporting multiple client environmentsExposure to virtualization technologies such as VMwareKnowledge of Microsoft infrastructure and enterprise environmentsStrong problem-solving and documentation skillsKeywords: Field Services Engineer, Desktop Support, MSP, Active Directory, Windows Support, VMware, Networking, VPN, End User Support, Hardware Support, Software Support, Mobile Device Support, NYC.