Position Details
Field Services Engineer Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: Field Services Engineer
Work Location: Newburgh, NY 12550
Job Type: Contract
Work Type: Onsite
Duration: 12+ Months
Job Summary:
- The Field Services Engineer is part of the Infrastructure Team, this team counts around 20 members in multiple countries.
- You are working on supporting and maintaining IT solutions in a high-quality mechanized and automated logistics environment for the sites in the field of IT.
- Within the team you co-operate with colleagues spread around the sites and report to the Manager, Infrastructure Client.
Summary of Key Responsibilities:
- The Infrastructure Engineer majorly will act as a local IT onsite and will provide end-user support along with the Smart Hands support to the infrastructure teams both onshore and offshore.
- The required personal has an active role within the team and interacts with colleagues to share knowledge, work on issues/projects and is able to prioritize based on business impact, deadlines and risks.
- It also Includes extra responsibilities to create SOPs, manage inventory onsite and participate in collaborative IT support for the site(s) responsible for.
Position responsibilities:
- Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
- Provide support in Infrastructure incidents/changes/escalations (Topdesk)
- Deploy hardware and software (servers, network equipment, cloud instances/services)
- Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
- Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
- Set-up and maintain the IT Documentation & Monitoring
- Create SOP, Knowledge articles for known issue-resolution
- User onboarding, offboarding
- Meeting room set up onsite for events
- Work with local vendors
Education:
- Bachelor's degree, or at least 3 years of relevant working experience as Field Services Engineer
General Skills:
- Prior experience of Deskside Engineering or Field Services.
- You have a good command of the English language, both spoken and written.
- You are in possession of a driving license.
- Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region.
- Hub is classified as base location and sites in vicinity will be spoke.
- You know how to determine the right priorities and are solution oriented.
- Available for Off-business hours support during critical outages. (On call Rotation Schedule)
Required Technical Skills:
- Knowledge and support experience with Windows, iOS devices.
- Knowledge and support experience with handheld devices like RF Guns, Bar code scanners, label printers, etc.
- Experience with Windows Server solutions/roles
- Experience in imaging and troubleshooting computers, configuring mobile devices.
- Experience with Microsoft 365 (Exchange/Intune) and troubleshooting application errors.
- Experience in Windows upgrades
- Experience with network printer troubleshooting
- Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)
Good to have:
- Knowledge of/experience with Cisco Meraki Devices
- Knowledge of/experience with Amazon Web Services (AWS)
- Knowledge of ITIL
- Hands-on experience on patching through SCCM.
- Experience of Service Now ticketing tool.
- Prior Logistics experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.
