Field Services Engineer

Field Service Engineer II/IIILOCATION: Field-based within priority service regions, including:New England (Hybrid & Boston-based)Northeast (PA/NY/NJ)EMPLOYMENT TYPE: Full-TimeTRAVEL: 75-100%COMPENSATION: $85,000-$110,000 DOEBENEFITS: Medical, Dental, Vision, PTO, 401(k), and additional company-sponsored benefits.Company DescriptionA provider of precision measurement and dimensional metrology solutions, delivering equipment, calibration, repair, software support, and technical services to manufacturers and laboratories throughout North America.About the JobIndependently perform calibration, repair, troubleshooting, installation, and service support for advanced dimensional metrology equipment in the field. This role supports complex installations, commissioning activities, preventive maintenance, service contract execution, customer training, and advanced software implementation while serving as a senior technical resource within the field organization.Successful candidates are highly independent problem-solvers who can diagnose complex technical issues, support customers in demanding environments, and provide technical leadership across multiple product families. This role is expected to contribute beyond day-to-day service execution by mentoring junior engineers, supporting process improvements, and helping strengthen overall field service capabilities.What You’ll DoTroubleshoot, diagnose, and repair advanced dimensional metrology equipmentPerform complex mechanical, electrical, and software troubleshootingLead installation, commissioning, and system validation activitiesInstall, configure, and troubleshoot measurement softwarePerform software upgrades and advanced system configurationExecute preventive maintenance and repair activities under service contractsPrepare service plans, including parts identification and technical readinessManage repair parts usage and ensure preparedness for field assignmentsProvide operator training and technical guidance to customersCommunicate technical findings, recommendations, and service outcomes to customersSupport advanced customer discussions and technical demonstrationsServe as a senior technical resource during escalated or high-complexity service eventsProvide technical guidance during challenging service situationsQualificationsRequired:3+ years of field service, repair, or closely related technical experienceStrong troubleshooting skills across mechanical, electrical, software, and system-level issuesAdvanced installation and commissioning experienceStrong customer service and communication skillsDemonstrated ability to work independently in a travel-heavy field service environmentAbility to serve as a senior technical resource and mentor less-experienced engineersAbility to travel extensively (75%+)Preferred:Associate degree or equivalent technical experienceExperience supporting dimensional metrology equipment or other precision technical systemsExperience with CMMs, vision systems, or similarly complex precision measurement platformsExperience with installation, commissioning, preventive maintenance, and field diagnosticsFamiliarity with measurement software, calibration workflows, and structured service executionExperience supporting semiconductor equipment, laboratory instrumentation, automation systems, medical equipment, or other complex technical platformsInterest in helping build, improve, and scale field service processes and team capability