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Field Services Lead

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About Transportation and Delivery Services

Facilities and Campus Services (FCS) is a values-based organization dedicated to the principles of Truth, Respect, Excellence, Teamwork, and Integrity. Facilities and Campus Services is committed to providing the highest quality service to faculty, students, staff, alumni, and visitors. With more than 260 major buildings enhancing the magnificent landscape of the Ithaca campus, the over 1,000 highly talented and dedicated staff of FCS serve as stewards of campus resources and operations. Transportation and Delivery Services facilitates smart and sustainable movement of people, packages, and vehicles across Cornell campuses and beyond.

The Opportunity

We are currently seeking a dedicated and proactive Field Operations Lead to lead our team under the guidance of the Supervisor of Field Services.

As the Field Operations Lead, you will oversee programs and provide leadership for event, enforcement, and capital projects support activities. You will play a key role in planning and providing on-site support for staff and community members with regard to parking during special events and capital projects, ensuring that our transportation services are efficient, effective, and responsive to the needs of our diverse campus community.

You will lead field Transportation Service Representatives activities including scheduling, training, and analysis of enforcement activity and productivity. You will also ensure utilization data collection is performed at assigned times or as needed to accurately make data-driven decisions. With the support of supervisor, this position includes drafting policies and procedures to lead parking needs for capital projects.

Key Responsibilities

• Event Transportation and parking Leadership: You will assist in the management of the transportation and parking needs for all campus events, including Commencement, Alumni Reunions, Fall Opening, and other major gatherings. This involves coordinating with various university departments, managing staff assignments, and ensuring the successful execution of transportation plans.
• Transportation Service Representatives (TSR) Leadership: Lead and manage our team of TSRs, overseeing their scheduling, training, and activities. You will analyze enforcement activity and productivity, ensuring data-driven decisions are made to improve services.
• Capital Project Parking Support: Collaborate with your supervisor to develop policies and procedures for managing parking needs for capital projects. You will guide the implementation of these plans and monitor their effectiveness, ensuring project-related vehicles comply with our policies and are meeting the business needs of the university.

If you are passionate about providing outstanding transportation services and thrive in a collaborative and dynamic environment, we encourage you to apply with your cover letter and resume.

What We Need

All applicants must include a resume and cover letter for full consideration.

• An associate degree and 4+ years of relevant work experience, or an equivalent combination of education and related work experience.
• 2 or more years' experience in a customer service, or parking management.
• 2 or more years' experience of previous leadership/supervisory experience to effectively motivate and oversee functional programs and teams.
• Excellent customer service skills and ability to provide accurate transportation information to be a resource for the campus community and visitors.
• Proven success in working collaboratively with other leaders to effectively implement and oversee programs.
• Must have some Excel knowledge/experience.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but its ok if you dont.

• Advanced customer service and leadership training.
• Experience working in a large university transportation system.

Rewards and Benefits

• This position is based in Ithaca, New York, and is fully on-site and on campus.
• Cornell receives national recognition as an award-winning workplace for our health, well-being, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive healthcare options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation, and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No visa sponsorship or relocation assistance is available for this position.

Diversity and Inclusion are a part of Cornell Universitys heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individuals genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornells non-union staff job titles and pay ranges, see Career Navigator.

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Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

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EEO Statement:

Diversity and Inclusion are a part of Cornell Universitys heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individuals genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.